Case Manager (Supportive Services for Veteran Families - SSVF)

Chestnut Health Systems•Granite City, IL

About The Position

Chestnut Health Systems is seeking a Supportive Services for Veteran Families (SSVF) Case Manager to support veterans and their families across multiple regions. The role helps veterans access services and resources, promote stability and well-being, and connect with community support. The Case Manager provides services identified in veteran-driven Housing Stability Plans, advocates for housing sustainability, and promotes recovery-oriented, trauma-informed care grounded in empowerment and respect. The position also involves outreach, referrals, advocacy, coordination with Chestnut staff and community providers, accurate program documentation, and participation in program activities. The anticipated starting salary for new hires is $44,400–$50,575 annually; actual base pay considers job-related qualifications, skills, education, experience, local market conditions, and internal equity.

Requirements

High school diploma and 15 years of experience in human services, health care, or military service, or a combination thereof; alternatively, a bachelor’s degree in a related field with 10 years of relevant experience, or a master’s degree in a related area.
Basic computer skills, including MS Word, Excel, Outlook, Adobe Acrobat, and EMR experience.
Valid driver’s license, private automobile insurance, and insurability.
Ability to obtain DCFS CANTS Child Abuse Clearance.

Nice To Haves

Military veteran, or spouse or other immediate family member of a military veteran.
Recovery experience.

Responsibilities

Enter data accurately, update SSVF databases, and follow program and Veteran Administration policies.
Provide services identified in Housing Stability Plans, ensuring they are veteran-driven and comply with program requirements.
Advocate for a recovery model of treatment and promote trauma-informed care, empowerment, and respect.
Facilitate outreach, referral linkages, and advocacy for recommended community resources.
Foster positive interactions within Chestnut and the community to maintain a favorable program reputation.
Participate in meetings and program development, and provide support to team members as needed.
Consult with Chestnut staff, community providers, families, and others regarding referrals and veterans’ progress.
Attend Veteran Fairs and job fairs, and conduct street outreach to locate and assist eligible veterans.
Maintain accurate SSVF Veteran Charts and advocate for housing sustainability.
Assume leadership roles as assigned and promote Chestnut’s culture of customer service excellence.
Maintain the confidentiality of organizational information obtained while performing job responsibilities.