Case Manager, Supportive Services
About The Position
The Case Manager provides case management services to participants in a program serving episodically homeless individuals with relapse histories. Services include initial and ongoing assessments, regular follow-up, and referrals and linkages to community-based services. The position also includes home visits and group facilitation. The Case Manager coordinates program activities and ensures participants meet program entry requirements, have required documentation, and receive individualized service planning. The role involves regular client contact, maintaining case files and data, outreach to treatment programs and community resources, crisis intervention, and collaboration with shelter, relapse prevention, sober housing, and engagement team staff. The position reports directly to the Program Manager and has no direct reports. It requires in-state travel and is eligible for hybrid work from home 0–20% of the week, coordinated with the department manager. The schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m., including a one-hour unpaid lunch, for 35 hours per week.
Requirements
- Bachelor’s degree in a related field, or at least five years of experience working with the target population as a substitute.
- Substance abuse experience.
- Excellent interpersonal and organizational skills.
- Valid driver’s license and reliable transportation.
- Meet insurance standards.
- Successful background check.
Nice To Haves
- Previous experience with group facilitation.
Responsibilities
- Ensure adherence to policies and protocols for programs serving chronically homeless individuals, including guidelines for meals, curfews, meeting attendance, and client transportation to appointments.
- Develop a regular program schedule covering activities, meetings, meals, and other events; access external resources such as guest speakers as appropriate.
- Ensure participants meet HUD requirements for program entry and that required documentation is included in client files.
- Conduct an initial service needs assessment with each client entering the program.
- Develop an Individual Service Plan with each participant within three days of program entry.
- Work with Shelter Staff, Relapse Prevention Managers, and Sober Housing staff to identify new program participants.
- Maintain daily contact with clients actively involved in the program.
- Maintain a regular contact schedule with all participants for at least 24 months.
- Maintain appropriate files and case notes for each participant.
- Maintain accurate statistical data and report it monthly.
- Conduct outreach to treatment programs and other community-based resources to establish client referral contacts, and keep a detailed log of referrals.
- Provide crisis intervention, including 24-hour cell phone coverage.
- Engage clients by understanding and addressing their needs, whether within or outside the scope of work.
- Attend and participate in engagement team meetings as requested, and communicate effectively with clients and staff in other areas.
- Maintain confidentiality of client, employee, and agency information in accordance with federal and state laws and funder requirements.
- Ensure compliance with program, department, agency, and funder requirements, as well as SMOC policies and procedures.
- Perform other duties as assigned.
Benefits
- Full-time employees can accrue up to three weeks of vacation and two weeks of sick time during their first year.
- Twelve paid holidays during the first year for full-time employees.
- Employer-paid life insurance, AD&D, and long-term disability for full-time employees.
- Medical plans through Mass General Brigham with an HRA employer cost-sharing program for full-time employees.
- Dental plans with orthodontic coverage for full-time employees.
- EyeMed vision insurance for full-time employees.
- 403(B) retirement plan with a company match starting on day one for full-time and part-time employees.
- Voluntary term and whole life insurance, accident insurance, critical illness coverage, hospital indemnity, and short-term disability.
- Flexible Spending Accounts and Dependent Care Accounts.
- Employee Assistance Program.
- Tuition reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
