Supportive Services Case Manager, Full-time

Daily Planet Health Services • Richmond, VA

9d • $45,000 - $55,000

About The Position

The Supportive Services Case Manager helps individuals and families access resources and services that promote stability and self-sufficiency. The role conducts comprehensive assessments, develops personalized service plans, coordinates support with community partners, monitors client progress, advocates for clients, and provides ongoing guidance to address barriers involving housing, employment, healthcare, and social services. The position calls for a compassionate, organized professional committed to empowering vulnerable populations through case management and resource navigation.

Requirements

• At least one year of experience in case management or supportive services in a social service or community-based setting.
• Strong knowledge of local community resources and social service systems in Richmond, Virginia.
• Excellent communication and interpersonal skills for engaging diverse client populations.
• Ability to manage multiple cases while maintaining attention to detail and confidentiality.

Nice To Haves

• Bachelor’s degree in Social Work, Human Services, Psychology, or a related field.
• Experience working with people experiencing homelessness, veterans, or people with mental health or substance use challenges.
• Familiarity with electronic case management systems and data reporting tools.
• Bilingual abilities, particularly Spanish.

Responsibilities

• Conduct intake assessments to evaluate clients’ needs, strengths, and challenges.
• Develop and implement individualized service plans in collaboration with clients and relevant stakeholders.
• Connect clients with community resources, including housing assistance, healthcare, employment services, and counseling.
• Maintain accurate case records documenting client interactions, progress, and outcomes.
• Advocate for clients and liaise with service providers, government agencies, and other organizations to address barriers to services.
• Provide crisis intervention and support as needed.
• Monitor and evaluate client progress and adjust service plans as needs change.
• Participate in multidisciplinary team meetings and contribute to program development and improvement.

Benefits

• Competitive health, dental, and vision insurance.
• 403(b) retirement plan with employer match.
• Four to six weeks of paid time off based on years of service.
• Eight paid holidays and paid site-closure days.
• Employer-paid short-term disability and life insurance, with optional supplemental coverage for eligible dependents.
• Continuing education (CEU) allowance for applicable roles.
• Select positions may be eligible for the National Health Service Corps (NHSC) loan repayment program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed