Supportive Housing Case Manager

Compass Career Solutions•Longview, WA

2d•Onsite

About The Position

Compass Career Solutions, a sister company to Dungarvin, provides personalized services intended to enrich people’s lives. Its Housing team delivers case management and life skills development to homeless individuals and families. This position is not remote and requires daily attendance in the office as well as community outreach. The Case Manager assesses client eligibility, develops and maintains client documentation and action plans, and supports clients in building independence and quality of life. The role includes targeted interventions for clients at risk of eviction, referrals to community and supportive services, and assistance navigating applications and re-determinations for public benefits. The Case Manager may visit clients’ homes, coordinate wellness checks with property management, track outcomes, participate in meetings, and represent Compass in the community. The position involves travel throughout the area and transportation of clients as needed. The schedule is Monday through Friday during daytime hours, with flexibility needed for some nights and weekends. The posted wage range is $21.50–$23.95 per hour; future increases within the range are based on tenure and performance under Compass compensation guidelines. The role requires daily in-office and community work, use of assigned technology, and a valid driver’s license, insurance, and access to a vehicle insured for the employee as a driver.

Requirements

Meet one of the following education and experience criteria: a bachelor’s degree in social services or a related field and at least one year of experience coordinating supportive housing or independent living services in a social service setting; or a high school diploma or GED and at least two years of such experience.
Include bulleted details of direct housing experience in the current resume for interview consideration.
Valid driver’s license, insurance, and access to a vehicle insured for the employee as a driver.
Ability to perform CPR/First Aid as needed.
Ability to lift up to 50 lbs.
Must be at least 21 years of age.
Strong reading, writing, and communication skills for documentation, following support plans, and collaborating with team members.

Nice To Haves

Self-starter with excellent time-management skills and proactive problem-solving ability.
Ability to work a flexible schedule.
Technology savvy, especially with Microsoft Office applications, Zoom, PC, and Android devices.
Bilingual.

Responsibilities

Conduct client assessments and interviews to determine eligibility.
Develop and update action plans, case notes, and other client-file documents.
Document care, follow support plans, and collaborate with internal and external team members.
Provide ongoing life skills development to promote client independence and quality of life.
Provide specialized, targeted interventions when clients are at risk of eviction.
Connect clients to medical, mental health, and other supportive counseling services.
Establish a network of community services and make appropriate client referrals.
Guide clients through applications, qualification, and re-determination for SSI, SSDI, Medicaid, Medicare, SNAP, and other services as needed.
Occasionally conduct visits in clients’ homes.
Enlist property management support for wellness checks as appropriate.
Track and report outcomes, and provide data updates as directed.
Attend and actively participate in scheduled internal and external meetings.
Travel throughout the area and provide transportation to clients as needed.
Represent Compass at professional meetings, community events, and in the community.
Use assigned technology, including a laptop, cell phone, and designated software, in the community as directed.