Permanent Supportive Housing Case Manager

Shelter House Iowa•Iowa City, IA

22h

About The Position

Shelter House is hiring a full-time, benefit-eligible Permanent Supportive Housing Case Manager to help formally homeless clients maintain housing and meet their health, safety, and welfare needs. The role provides direct case management and service coordination using motivational interviewing, trauma-informed care, harm reduction, and a Housing First approach. The Case Manager assesses client needs, makes referrals, connects clients with community resources, offers practical support, and assists with crisis intervention and re-housing. The position builds professional relationships with clients, landlords, service providers, and community partners, and works collaboratively with a team of Case Managers and Coordinators and the Iowa City Housing Authority. It also requires accurate and confidential documentation and data collection for local, state, and federal grants, including HMIS, Service Point HMIS, and Housing Choice Voucher paperwork. The role reports to the Permanent Supportive Housing (PSH) Program Manager. It is scheduled for 40 hours per week, Monday through Friday, with a flexible schedule. The listed pay is $23.00 per hour, commensurate with experience.

Requirements

Knowledge, skills, and abilities consistent with a bachelor's degree in human services or a related field, or at least one year of related experience.
At least one year of direct service experience.
Demonstrated knowledge and experience with area services, community partners, and resources.
Commitment to working in a trauma-informed environment that demonstrates kindness, competence, and care toward colleagues and the populations served.
Proficiency in a Windows-based computer environment and Microsoft Office Suite.
Good written, verbal, and interpersonal communication skills.
Valid driver's license and reliable transportation to and from work shifts.
Ability to walk up and down stairs, lift up to 30 pounds at times, and sit, stand, and walk for prolonged periods.

Responsibilities

Provide case management and service coordination to formally homeless clients to support housing stability and meet their health, safety, and welfare needs.
Use motivational interviewing, trauma-informed care, harm reduction, and a Housing First approach in providing services.
Assess client needs, make referrals, connect clients with area resources, and provide an appropriate level of support.
Provide direct assistance with independent living skills, employment, budgeting, on-time rental payments, and transportation.
Complete regular client check-ins and coordinate and monitor services, meetings, appointments, medical follow-up, and hearings.
Maintain knowledge of resources, services, and opportunities available to clients.
Provide crisis intervention and seek appropriate support for difficult or emergency situations.
Assist clients with re-housing using Iowa City Housing Authority qualifications while avoiding gaps in permanent housing.
Build and maintain positive professional relationships with clients, landlords, service providers, and community partners.
Respond to client and landlord concerns in a timely manner and advocate for clients in private and public community settings.
Maintain professionalism and promote a trauma-informed workplace grounded in kindness, competence, and care.
Accurately record and maintain documentation, files, and data required by local, state, and federal grants while maintaining client confidentiality.
Complete HMIS training within 30 days of hire and conduct timely intake and exit procedures, including required Service Point HMIS, Housing Choice Voucher, and agency documentation.
Organize, secure, update, and complete program forms and records in a timely manner.
Work with Case Managers and Coordinators to ensure continuity of care; support staff during crises and communicate frequently with the Iowa City Housing Authority.
Attend and actively participate in required department and agency meetings and trainings.
Collaborate with the Iowa City Housing Authority to fulfill Housing Choice Voucher and Project Based Voucher requirements.
Complete other duties as assigned.