Case Manager, Permanent Supportive Housing

St Vincent De Paul Society District Council Of Marin•San Rafael, CA

2d•$31 - $33•Onsite

About The Position

The Case Manager, Permanent Supportive Housing (PSH) supports chronically homeless individuals, including people currently or formerly living in encampments, through intensive, ongoing, client-centered case management. The role helps clients reduce the effects of homelessness and work toward sustainable housing, while connecting them with mental-health and other services whether they are housed or not. The position calls for an energetic, self-starting professional who is passionate about supporting people experiencing homelessness, communicates effectively, pays close attention to detail, and is persistent in pursuing outcomes. Familiarity and comfort with street culture and community resources, and the ability to build trusting, hopeful relationships using a trauma-informed approach, are important. These are full-time, non-exempt positions reporting to the Program Manager, PSH. The work is in person and field-based, with regular work outside the office. Services may take place at SVdP offices, client residences, hospitals, housing sites, social-service and healthcare facilities, and other community locations. A valid California driver’s license is required to travel to these locations and provide in-person services. After a successful six-month performance review, one remote work day may be approved. Three positions are open: one requires Spanish fluency, and one is temporary through February 2027 to cover a leave of absence. St. Vincent de Paul Society of Marin County (SVdP) is an independent nonprofit social-services organization serving Marin County residents with food, housing, and crisis assistance. Its programs support more than 8,000 people annually and include a free dining room, homeless outreach, and housing and crisis assistance. SVdP is affiliated with the Society of St. Vincent de Paul and is governed by its own Board of Directors; donations received serve the people of Marin.

Requirements

Ability to establish trusting relationships with people who have histories of homelessness, severe and persistent mental illness, emotional dysregulation, and co-occurring substance-use disorders.
Excellent verbal, written, and interpersonal communication skills; critical-thinking ability; and ability to write clear, concise case notes and enter them into an online database.
Valid California driver’s license, a driving record acceptable to SVdP’s insurer, and proof of personal vehicle insurance.
Ability to use de-escalation tactics, mediate conflict, provide crisis intervention, and apply basic counseling skills.
Ability to recognize behavioral changes that may indicate relapse or a mental-health crisis.
Basic understanding of incidents and systems that may lead to systemic trauma.
Basic understanding of mental-health diagnoses, symptoms, and treatments.
Ability to follow ethical business practices and demonstrate integrity, trustworthiness, and honesty.
Ability to maintain strict confidentiality of agency and client information.
Professional demeanor, dependability, and good judgment.
Ability, with or without reasonable accommodation, to travel between the SVdP office and client or community locations; access residences, housing sites, hospitals, service agencies, healthcare facilities, and other community locations; enter and exit transportation; move through community and residential environments; conduct in-person interactions in varied field environments; carry and use ordinary case-management materials; and transition between office and field duties during the workday.
Spanish fluency is required for one of the three openings.

Nice To Haves

Two years of experience in mental-health treatment, substance-abuse treatment, or related social-service environments.
Advanced degree or related work experience in psychology, sociology, or other social sciences.
Experience working with unhoused individuals.
General knowledge of co-occurring disorders.
Credential or specialized training or education in substance-use factors and treatments.
Specialized training in de-escalation, trauma-informed care, motivational interviewing, or Dialectical Behavior Training (DBT).
Spanish bilingual proficiency is preferred for all Case Managers and is not required for two of the three openings.

Responsibilities

Assess clients using the MAV-SA or another assessment tool, covering strengths and resources, housing needs, cultural identity, behavioral and medical health, social and family support, and education and employment history.
Partner with clients to create individualized plans for housing, treatment, and documentation, and record goals and planned interventions in case notes and HMIS/WZRD systems.
Maintain frequent, ongoing client contact according to individual needs, including regular in-person, home, and field meetings when appropriate.
Develop and provide, or connect clients to, high-quality interventions and services that support wellness and recovery.
Conduct outreach to locate, engage, and maintain contact with clients who are difficult to reach or do not reliably come to an office for services.
Provide strength-based case management, skills development, medical-care assistance and support, therapy, crisis intervention, and peer and family support.
Document clear, concise case notes and client-related expenses in required database systems.
Determine and provide the type and intensity of services clients need to exit homelessness, including check-ins, transportation, assistance with mental illness or substance-use issues, and connections to stabilization or crisis services.
Provide housing-location services by identifying suitable unit characteristics, locating potential units near transit and amenities, maintaining landlord relationships, and accompanying clients to open houses and housing application appointments.
Accompany clients to housing-related appointments, interviews, housing-determination meetings, voucher-issuance sessions, open houses, and application appointments when appropriate.
Help clients obtain personal documentation and complete paperwork, including reasonable-accommodation requests for MHA or other rental subsidies or housing vouchers.
Assist with move-ins by coordinating or arranging transportation, moving assistance, deposits, utilities, household items, and other supports needed to establish housing.
Provide housing stabilization support, including helping clients maintain inspection-ready living spaces, manage finances or connect with a representative payee, access transportation to health and benefits appointments, and address landlord concerns.
Respond to housing crises and work with clients and community partners to preserve housing stability or arrange relocation or re-housing when necessary.
Work with clients to address tenancy issues early, including roommate or community disputes, guest behavior, timely rent payments, cleanliness, and lease compliance.
Attempt weekly client meetings at move-in; thereafter, meet as frequently as needed for clinical and housing support. Once a client is housed, visit the client at home at least monthly if the client permits, to discuss successes and challenges.
Contact each client’s housing property manager at least monthly to learn about housing challenges, and provide clients with skills training on tenancy rights and lease responsibilities.
Accompany, connect, or assist clients in accessing healthcare, behavioral-health services, benefits, housing services, and other community resources according to their service plans and needs.

Benefits

Hiring range of $31–$33 per hour.
For full-time roles, 14 annual full-day and 3 annual half-day paid holidays.
Vacation accrual equivalent to 15 days in the first year, increasing to 25 days by the tenth year.
12 paid sick days accrued each year and 3 mental-health days.
75% employer-paid medical insurance for employees and dependents, with a choice of plans and some buy-up options for a fee.
75% employer-paid dental insurance for employees and dependents.
75% employer-paid vision insurance for employees and dependents.
75% employer-paid chiropractic and acupuncture coverage for employees and dependents.
100% employer-paid life and accidental death and dismemberment insurance for employees.
Pre-tax flexible spending accounts for medical and dependent care.
403(b) retirement savings account with an annual employer contribution.
Pre-tax commuter coverage for parking and transit.
Employee Assistance Program.
Employer-paid onsite parking.
Free breakfast and lunch in the dining hall.