Permanent Supportive Housing Case Manager

Shelter House - Iowa City•Iowa City, IA

About The Position

Shelter House’s Permanent Supportive Housing Case Manager provides direct case management and service coordination to formerly homeless clients to help them maintain housing and meet their health, safety, and welfare needs. The role uses motivational interviewing, trauma-informed care, harm reduction, and a Housing First approach to assess client needs, connect clients with resources, and provide individualized support. Services may include independent living skills, employment assistance, budgeting, support with on-time rental payments, transportation, regular check-ins, coordination of appointments and other designated services, crisis intervention, and assistance with re-housing through Iowa City Housing Authority qualifications. The Case Manager builds and maintains positive professional relationships with clients, landlords, service providers, and community partners, responding to concerns promptly and advocating for clients. The role also requires accurate and timely documentation, including HMIS and Housing Choice Voucher records, and adherence to confidentiality requirements. The Case Manager works collaboratively with other Case Managers and Coordinators, participates in meetings and trainings, and communicates frequently with the Iowa City Housing Authority. This is a full-time, benefit-eligible position working 40 hours per week, Monday through Friday, with a flexible schedule. The position reports to the Permanent Supportive Housing (PSH) Program Manager. Physical requirements include walking up and down stairs, lifting up to 30 pounds at times, and prolonged periods of sitting, standing, and walking.

Requirements

Knowledge, skills, and abilities consistent with a bachelor’s degree in human services or a related field, or a minimum of one year of related experience.
Minimum of one year of direct service experience.
Demonstrated knowledge and experience with area services, community partners, and resources.
Commitment to a trauma-informed workplace that balances kindness, competence, and care toward oneself, colleagues, and populations served.
Proficiency in a Windows-based computer environment and Microsoft Office Suite.
Good written, verbal, and interpersonal communication skills.
Valid driver’s license and reliable transportation to get to and from work shifts.
Ability to walk up and down stairs, lift up to 30 pounds at times, and tolerate prolonged periods of sitting, standing, and walking.

Responsibilities

Provide case management and service coordination to formerly homeless clients to support housing stability and address health, safety, and welfare needs.
Use motivational interviewing, trauma-informed care, harm reduction, and a Housing First approach in direct services.
Assess client needs, provide referrals, connect clients with area resources, and offer appropriate levels of support.
Provide direct care and assistance with independent living skills, employment, budgeting, rental payments, and transportation.
Conduct regular client check-ins and coordinate and monitor services, meetings, appointments, medical follow-up, and hearings.
Maintain knowledge of resources, services, and opportunities available to clients.
Provide crisis intervention and seek appropriate support in difficult or emergency situations.
Assist clients with re-housing using Iowa City Housing Authority qualifications while avoiding gaps in permanent housing.
Build and maintain positive professional relationships with clients, landlords, service providers, and community partners.
Respond to client, participant, and landlord concerns in a timely manner and advocate for clients in private and public community settings.
Maintain professionalism and contribute to a trauma-informed workplace characterized by kindness, competence, and care.
Accurately maintain documentation, files, and data required by local, state, and federal grants while protecting client confidentiality.
Complete HMIS training within 30 days of hire and complete timely intake and exit procedures, HMIS and Housing Choice Voucher documentation, and other required paperwork.
Keep program forms and documents organized, complete, secure, and up to date.
Collaborate with Case Managers and Coordinators to ensure continuity of care; attend and participate in team, agency-wide, and department meetings and required trainings.
Communicate frequently and work collaboratively with the Iowa City Housing Authority to fulfill Housing Choice Voucher and Project Based Voucher requirements.
Support other staff when crises arise and complete other duties as assigned.