Case Manager - Permanent Supportive Housing

MERCY HOUSE•Santa Ana, CA

10d•$25 - $26•Onsite

About The Position

The Housing Solutions Case Manager is a member of the Permanent Housing Team and supports individuals in the Mercy House Permanent Supportive Housing Program through all stages of client service. The role includes ongoing needs assessments, individualized housing plans, support, information, referrals, and advocacy. The Case Manager screens prospective clients for eligible services and provides residential services, including life-skills workshops and community-building activities. The position builds working relationships with residents to support self-reliance, recognize positive behavior changes, and identify issues that may threaten housing stability. Accurate records are essential, and services must use trauma-informed and client-focused strategies. The Case Manager maintains a caseload of 17–30 individuals, engages regularly with residents, and works with property management, landlords, community partners, volunteers, and agency staff. The role also involves resident outreach and activities, administrative documentation and data collection, and participation in an emergency on-call schedule. The position is based at The Orchard in Santa Ana, California, and is scheduled Monday through Friday, 8:30 a.m. to 5:00 p.m.

Requirements

A bachelor’s degree in Social Work or a related field; applicants without a BA/BS may apply if they have at least two years of direct life experience working with people experiencing long-term homelessness, low-income populations, and diverse populations, along with working knowledge of mental health and related issues.
A valid California driver’s license, proof of insurance, and a reliable vehicle; comfort using a personal vehicle for home visits, shelter visits, and community meetings.
Ability to work effectively with a diverse population; plan, organize, and prioritize duties; speak effectively before small groups; perform crisis intervention as needed; communicate information and instructions clearly verbally and in writing; maintain a positive, professional, and safe environment; and establish and maintain effective working relationships.
Dependability, responsibility, and effective, respectful communication.
Ability to lift up to 50 pounds.
Ability to sit for prolonged periods at a desk and work on a computer.
Knowledge of confidentiality and legal and ethical issues related to case management, and effective documentation guidelines.

Nice To Haves

Experience working in chemical health, mental health, or co-occurring disorders is preferred.
Fluency in Spanish is of significant value.
Organizational skills, strong written and verbal communication, creative thinking, attention to detail, and a customer-oriented approach.

Responsibilities

Maintain a caseload of 17–30 individuals and meet with residents regularly to develop and monitor housing plans based on assessments and measurable short- and long-term goals.
Use harm-reduction approaches and client-centered services to help residents remain housed.
Use crisis-prevention and intervention skills and practice trauma-informed care.
Implement eviction-prevention strategies and help residents recognize their strengths and needs respectfully.
Visit and inspect resident apartments to ensure they are properly maintained.
Identify community resources and refer residents to services as needed.
Organize and facilitate social and recreational activities that encourage community involvement and peer support.
Coordinate with volunteers and community resources to connect residents with employment, education, tutoring, or mentoring, as appropriate.
Attend training to improve service delivery, including training on co-occurring disorders, harm reduction, and cultural competence.
Facilitate relationship-building between landlords or caretakers and residents.
Participate in the emergency on-call schedule to ensure resident needs are met.
Help residents establish individual and family goals and maintain safe, stable, affordable housing.
Facilitate residents’ participation in credit counseling, computer training, financial literacy education, and job-search assistance.
Distribute focus-group surveys and organize community-building or enrichment activities based on resident feedback and project funding requirements.
Coordinate life-skills workshops on topics such as job searching, parenting, time and stress management, health and wellness, and interpersonal relationships and communication.
Coordinate job-readiness workshops to support job searching and skill development.
Provide information about community services and help residents access them through referrals and advocacy.
Help residents build support networks with other residents, family, and friends.
Design and coordinate holiday and community-building events.
Create and distribute monthly activity and event calendars and flyers.
Create and distribute quarterly newsletters highlighting onsite events and activities to residents and project partners.
Maintain active involvement with neighbors, program partners, and community service organizations.
Partner with property management during leasing and tenancy to support effective communication, coordinated services, and a supportive community environment.
Work with agency staff and volunteers to carry out the agency mission and core values; attend internal and external agency meetings and help plan and develop resident programs.
Maintain accurate, current client documentation, including housing plans, assessments, case notes, and case files.
Complete paperwork accurately and promptly to support payment to the project and agency from various sources.
Assist with data-collection systems.
Develop knowledge of Adult Rehabilitative Mental Health Services and substance-abuse treatments.
Perform other duties as assigned.

Benefits

Flexible medical coverage options
Voluntary dental, vision, life, accident, critical illness, and hospital insurance
Paid Time Off (PTO)
Flexible Spending Account (FSA)
Employee Assistance Program (EAP)
403(b) retirement plan with up to 3% employer matching
Paid on-the-job training and orientation
Mileage reimbursement
Employee referral program
Opportunities for professional growth and advancement