Case Manager-Permanent Supportive Housing

HomeFirst • San Jose, CA

3d • $33 - $33

About The Position

HomeFirst is a nonprofit organization working to end homelessness through low-barrier programming and systems leadership. The Permanent Supportive Housing program supports people transitioning from homelessness to permanent supportive housing by connecting them with resources and comprehensive support. Case management is intended to help participants manage daily life, build self-sufficiency, and maintain stable housing.

The Case Manager provides community-based services to clients throughout Santa Clara County, developing individualized action plans, coordinating referrals and community supports, and meeting participants at program sites according to their needs. The role also involves maintaining participant records and progress notes in HMIS, reassessing client needs, attending relevant meetings and trainings, and providing coverage across program sites as needed. This is a full-time, non-exempt position reporting to the Program Manager. The listed location is 3150 Almaden Expressway, San Jose, California.

Requirements

• At least 2 years of paid or volunteer experience in social service or related human services.
• Strong written and oral communication skills.
• Ability to develop relationships with community partners and outside agencies.
• Ability to manage multiple projects concurrently and remain flexible with priorities.
• Ability to establish and maintain priorities and meet deadlines.
• Exceptional organizational skills and a strong sense of accountability.
• Ability to represent oneself and the agency professionally to internal and external audiences.
• Ability to work as part of a team and set and meet individual goals.
• Ability to work with people from diverse socioeconomic backgrounds.
• Understanding of and sensitivity to the needs of homeless or formerly homeless people.
• Interest in providing hands-on instruction in basic living and financial skills.
• Valid California driver license and ability to be added to the agency fleet insurance.
• Reliable personal vehicle and auto insurance.
• Ability to lift up to 25 pounds on occasion.
• Ability to use a keyboard and read computer screens for extended periods.
• Ability to stand or sit for extended periods, kneel, reach, and bend as required to complete duties.

Nice To Haves

• Bachelor of Arts in Social Work (BASW) or a related human services degree.
• Bilingual Spanish or Vietnamese speaking, or bicultural.

Responsibilities

• Provide case management and other direct services to clients throughout Santa Clara County, tailored to each client’s needs.
• Coordinate with team members remotely and on-site to communicate interventions and connect clients with additional services.
• Collaborate with community partners to ensure clients can access support services.
• Participate in property management meetings as needed to address client issues and needs.
• Use supervision effectively, maintain open communication, and provide client updates across sites.
• Properly report suspected cases of abuse.
• Support clients in developing and implementing individualized case management action plans and achieving their goals.
• Assist in facilitating life skills workshops at program sites.
• Meet with program participants at a frequency based on their needs and coordinate visits across sites.
• Provide appropriate referrals to community services.
• Assist clients with transportation to critical appointments using a company vehicle, as assigned.
• Maintain thorough and accurate records of case management activities for each participant in HMIS, as required by grant contracts and internal compliance.
• Document case management activities and progress notes in HMIS within three business days.
• Maintain other case file paperwork and documentation.
• Complete and submit incident reports and behavior contracts as needed.
• Conduct ongoing reassessments of client needs and document updates in HMIS.
• Attend meetings and trainings relevant to the position, including site-specific and agency-wide sessions.
• Assist with other duties as assigned, including coverage across multiple program sites.
• Know and implement agency and program policies and procedures.
• Maintain professional relationships and conduct.

Benefits

• 100% employer-paid medical, dental, and vision coverage.
• Additional wellness options, including chiropractic care, mental health support, pet insurance, and an Employee Assistance Program.
• 401(k) retirement plan with generous matching.
• Life and disability insurance.
• Flexible spending accounts.
• Commuter benefits.
• Workers’ compensation.
• 12 holidays.
• Sick leave.
• Paid time off starting at 15 days annually and increasing with tenure.
• 8 hours of civic engagement leave annually for volunteering.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED