Case Manager-Permanent Supportive Housing (90284)

HomeFirst•San Jose, CA

2d•Onsite

About The Position

HomeFirst is seeking a Case Manager for its Permanent Supportive Housing program in San Jose. The program supports people transitioning from homelessness into permanent supportive housing by connecting them with resources and comprehensive case management intended to help them manage daily life, build self-sufficiency, and maintain stable housing. The position provides services throughout Santa Clara County and requires visits across program sites. The role reports to the Program Manager and is full-time, non-exempt, with stated compensation of $33.17 per hour. The work includes direct client services, collaboration with team members and community partners, documentation in HMIS, and participation in meetings and trainings. Employees may also help cover multiple program sites and perform other assigned duties.

Requirements

At least 2 years of paid or volunteer experience in social service or related human services.
Strong written and oral communication skills.
Interest in developing relationships with community partners and outside agencies.
Ability to manage multiple projects concurrently and remain flexible with priorities.
Ability to develop and maintain priorities and meet established deadlines.
Exceptional organizational skills.
Strong sense of accountability.
Ability to represent oneself and the agency professionally to internal and external audiences.
Ability to work as part of a team and set and meet individual goals.
Ability to work with people from diverse socioeconomic backgrounds.
Understanding of and sensitivity to the needs of people experiencing or formerly experiencing homelessness.
Valid California driver license and ability to be added to the agency fleet insurance.
Reliable personal vehicle and auto insurance.
Ability to lift up to 25 pounds occasionally.
Ability to use a keyboard and read computer screens for extended periods.
Ability to stand or sit for extended periods, kneel, reach, and bend as required to complete duties.

Nice To Haves

Bachelor of Arts in Social Work (BASW) or a related human services degree.
Bilingual Spanish or Vietnamese speaking, or bicultural.
Individuals with lived experience are encouraged to apply.
Enjoyment of providing hands-on instruction in basic living and financial skills.

Responsibilities

Provide case management and other direct services to clients throughout Santa Clara County.
Deliver community-based case management tailored to each client’s needs.
Coordinate remotely and on-site with team members to communicate interventions and connect clients with additional services.
Collaborate with community partners to help clients access support services.
Participate in property management meetings as needed to address client issues and needs.
Use supervision effectively, communicate openly, and provide updates on clients across sites.
Properly report suspected cases of abuse.
Support clients in developing and implementing individualized case management action plans.
Assist with facilitating life skills workshops at program sites.
Meet with participants at a frequency determined by their needs and coordinate visits across sites.
Refer clients to appropriate community services.
Assist clients with transportation to critical appointments using a company vehicle, as assigned.
Maintain thorough, accurate HMIS records of case management activities for every participant, in accordance with grant contracts and internal compliance requirements.
Document case management activities and progress notes in HMIS within three business days.
Maintain other case file paperwork and documentation.
Complete and submit incident reports and behavior contracts as needed.
Reassess client needs on an ongoing basis and document updates in HMIS.
Attend relevant meetings and trainings, including site-specific and agency-wide sessions.
Assist with other assigned duties, including coverage across multiple program sites.
Know and implement agency and program policies and procedures.
Maintain professional relationships and conduct at all times.