Permanent Supportive Housing Case Manager
About The Position
The Permanent Supportive Housing Case Manager supports Vermont’s Permanent Supportive Housing Assistance Medicaid Program as part of a small team working with community-based service providers to address homelessness. The role includes determining program eligibility, assessing participants’ needs, authorizing services, coordinating care, and providing training and technical assistance to providers. The positions are based in Waterbury, Vermont, with a current hybrid schedule allowing remote work up to two days per week and field or Waterbury-based work three days per week. One position serves Franklin and Chittenden Counties, with the possibility of expansion; the other serves Caledonia, Windham, and Washington Counties, also with the possibility of expansion. Work takes place in an office and in field settings, and travel to field sites is required. The role requires a commitment to housing first principles, trauma-informed care, and strengths-based relationships. The Case Manager should be able to recognize and address a range of health and support needs, understand housing and homelessness systems and relevant HUD and Medicaid rules, communicate effectively, maintain strong working relationships, manage detail in a fast-paced environment, and learn technology platforms and databases. The position applies the Agency of Human Services’ practices of customer service, holistic service, strengths-based relationships, and results orientation.
Requirements
- Master’s degree in education, human services, health, counseling, or a related field; or a bachelor’s degree in one of those fields plus one year of experience or training in housing, human services, mental health, substance use, public health, education, counseling, or a related field.
- Commitment to housing first principles, trauma-informed care, and strengths-based relationships.
- Proficiency in recognizing and addressing mental health, substance use, complex physical health, cognitive development delay, and activities-of-daily-living support needs.
- Familiarity with housing and homeless systems of care, evidence-based and emerging practices in human services and housing, and federal HUD and Medicaid rules and regulations.
- Excellent communication skills and ability to establish and maintain effective working relationships.
- Attention to detail and ability to thrive in a fast-paced environment.
- Advanced technology proficiency and ability to quickly learn new platforms and databases.
- Ability to perform job duties within the Agency of Human Services’ practices of customer service, holistic service, strengths-based relationships, and results orientation.
- Private means of transportation should be available because travel to field sites is required.
- Candidates must pass applicable background investigations.
Nice To Haves
- Experience with community-based health or behavioral health programs and/or homeless assistance or prevention programs.
Responsibilities
- Determine eligibility for program services.
- Conduct whole-person assessments, work with participants to create person-centered care plans, and conduct annual reviews to assess progress.
- Assist participants with accessing and renewing Medicaid.
- Coordinate services with local contracted providers to ensure plans and services align with participants’ needs and priorities.
- Refer to and collaborate with providers including Designated Agencies, Preferred Providers, Primary Care Physicians, and the VT Chronic Care Initiative using the Team-Based Care model.
- Carry out quality assurance and management activities, including provider training and technical assistance, site visits, case reviews, and other monitoring to ensure program adherence.
Benefits
- Retirement plans, including a defined benefit pension and deferred compensation 457(b) plan.
- Parental leave for all new parents, including adoptive parents.
- 80% of medical premiums paid by the State and a dental plan at no cost for employees and their families.
- 12 paid holidays each year and a generous leave plan.
- State Paid Family and Medical Leave Insurance (FMLI).
- Tuition reimbursement.
- Flexible spending accounts for healthcare and childcare reimbursement.
- Low-cost group life insurance.
- Incentive-based wellness program.
- Eligibility as a qualified employer for the Public Service Student Loan Forgiveness Program.
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What This Job Offers
Job Type
Full-time
