Permanent Supportive Housing Case Manager

State of Vermont•Waterbury, CT

2d•Hybrid

About The Position

The Permanent Supportive Housing Case Manager supports the State's Permanent Supportive Housing Assistance Medicaid Program as part of a small team working with community-based providers to address homelessness in Vermont. The position covers one of two service areas: EAST, serving Franklin and Chittenden Counties, or WEST, serving Caledonia, Windham, and Washington Counties, with the possibility of expansion. Both positions are based in Waterbury, Vermont. The current work arrangement allows remote work up to two days per week, with work in the field or in Waterbury three days per week, and is subject to change. The role includes determining participant eligibility, assessing needs, developing person-centered care plans, authorizing services, coordinating care, supporting Medicaid access and renewals, and providing training and technical assistance to providers. The case manager collaborates with contracted community providers and other partners using a Team-Based Care model, and conducts quality assurance and program monitoring activities. Work takes place in an office setting and in a variety of field situations. Travel to field sites is required, and private transportation should be available.

Requirements

Master’s degree in education, human services, health, counseling, or a related field; OR a bachelor’s degree in one of these areas and one year of experience or training in housing, human services, mental health, substance use, public health, education, counseling, or a related field.
Strong commitment to Housing First principles, trauma-informed care, and strengths-based relationships.
Proficiency in recognizing and addressing mental health, substance use, complex physical health, cognitive development, and activities-of-daily-living needs.
Familiarity with housing and homeless systems of care, evidence-based and emerging practices in human services and housing, and HUD and Medicaid rules and regulations.
Excellent communication skills and ability to establish and maintain effective working relationships.
Attention to detail and ability to thrive in a fast-paced environment.
Advanced proficiency with technology and ability to quickly learn new platforms and databases.
Ability to perform duties within the Agency of Human Services’ four key practices: customer service, holistic service, strengths-based relationships, and results orientation.
Ability to travel to field sites; private transportation should be available.
Must pass any background investigation applicable to the position.

Nice To Haves

Experience with community-based health or behavioral health programs and/or homeless assistance or prevention programs.

Responsibilities

Determine eligibility for program services.
Conduct whole-person assessments of need, collaborate with participants to develop person-centered care plans, and conduct annual reviews to assess progress.
Assist participants with accessing and renewing Medicaid.
Coordinate services with local contracted providers and ensure plans and services align with participants’ needs and priorities.
Collaborate with providers behind the scenes to deliver effective support.
Refer to and collaborate with Designated Agencies, Preferred Providers, Primary Care Physicians, the VT Chronic Care Initiative, and other providers using the Team-Based Care model.
Participate in quality assurance and management activities, including provider training and technical assistance, site visits, case reviews, and other monitoring activities to ensure program adherence.

Benefits

Retirement plans, including a pension.
Parental leave for all new parents, including adoptive parents.
80% State-paid medical premium and a dental plan at no cost for employees and their families.
Twelve paid holidays each year and a generous leave plan.
State-paid Family and Medical Leave Insurance.
State defined-benefit pension plan and deferred compensation 457(b) plan.
Tuition reimbursement.
Flexible spending healthcare and childcare reimbursement accounts.
Low-cost group life insurance.
Incentive-based wellness program.
Qualified employer for the Public Service Student Loan Forgiveness Program.