Supportive Housing Case Manager
About The Position
Compass Career Solutions’ Housing team provides case management services and life-skills development for homeless individuals and families. The Supportive Housing Case Manager conducts client assessments, develops and maintains case documentation and action plans, supports clients’ independence, and connects them with housing-related, medical, mental health, counseling, and public-benefit resources. The position includes eviction-prevention interventions, occasional home visits, community outreach, client transportation, and attendance at internal and external meetings. This role is not remote and requires daily attendance in the office as well as work in the community. The schedule is Monday through Friday during daytime hours, with flexibility needed for some nights and weekends.
Requirements
- Meet one of the following education and experience combinations: a bachelor’s degree in social services or a related field and at least one year of experience coordinating supportive housing or independent living services in a social-service setting; or a high school diploma or GED and at least two years of such experience.
- Include bulleted details of direct housing experience in the current resume to be considered for an interview.
- Have a valid driver’s license, insurance, and access to a vehicle insured for the applicant as a driver.
- Be able to perform CPR/First Aid as needed.
- Be able to lift up to 50 pounds.
- Be at least 21 years of age.
- Have good reading, writing, and communication skills for documentation, following support plans, and collaboration.
- Be able to work a flexible schedule.
Nice To Haves
- Self-starter with excellent time-management skills and a proactive problem-solving approach.
- Technology proficiency, especially with Microsoft Office applications, Zoom, PCs, and Android devices.
- Bilingual ability.
Responsibilities
- Conduct client assessments and interviews to determine eligibility.
- Develop and update action plans, case notes, and other client-file documents.
- Document care, follow support plans, and collaborate with internal and external team members.
- Provide ongoing life-skills development to improve clients’ independence and quality of life.
- Provide specialized interventions for clients at risk of eviction.
- Connect clients to medical, mental health, and supportive counseling services.
- Build a network of community services and make appropriate client referrals.
- Guide clients through applications, qualification, and redetermination for SSI, SSDI, Medicaid, Medicare, SNAP, and other services as needed.
- Occasionally conduct visits in clients’ homes.
- Enlist property-management support for wellness checks when appropriate.
- Track and report outcomes and provide data updates as directed.
- Attend and actively participate in scheduled internal and external meetings.
- Travel throughout the area and provide transportation to clients as needed.
- Represent Compass at professional meetings, community events, and in the community.
- Use assigned technology in the community, including a laptop, cell phone, and designated software.
Benefits
- Medical, vision, and dental insurance for eligible employees.
- Supplemental insurance.
- Flexible Spending and HSA accounts for eligible employees.
- Pet insurance.
- Life insurance for eligible employees.
- 401(k) plan with up to 3% employer match for eligible employees.
- Paid time off (PTO) for eligible employees.
- Growth and development opportunities.
- Employee referral program.
- Employee Assistance Program.
- National brand discounts.
- Tapcheck early pay access.
- Paid training and orientation.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
