Case Manager, Supportive Services

SOUTH MIDDLESEX OPPORTUNITY COUNCIL • Lowell, MA

11d • $0 - $22 • Hybrid

About The Position

Provide case management services to participants in a program serving episodically homeless individuals with relapse histories. Services include initial and ongoing assessments, regular follow-up, and referrals and linkages to community-based services. The role also includes home visits and group facilitation.

The Case Manager ensures program requirements and participant documentation are maintained, develops individual service plans, coordinates with shelter and sober-housing staff, and connects participants with treatment programs and other community resources. The position includes ongoing participant contact, crisis intervention with 24-hour cell phone coverage, accurate recordkeeping and reporting, and collaboration with clients and staff. The position is eligible for hybrid work from home 0–20% of the week, coordinated with the department manager. It is scheduled Monday through Friday, 8:00 AM to 4:00 PM, with a one-hour unpaid lunch break, for 35 hours per week. Travel within the state is required.

Requirements

• Bachelor’s degree in a related field, or a minimum of five years working with the target population as a substitute.
• Substance abuse experience required.
• Excellent interpersonal and organizational skills.
• Ability to drive a vehicle.
• Ability to ascend and descend stairs.
• Successful background check required.

Nice To Haves

• Previous experience with group facilitation preferred.

Responsibilities

• Ensure adherence to program policies and protocols, including rules concerning meals, curfews, meeting attendance, and client transportation to appointments.
• Develop a regular program schedule for activities, meetings, meals, and other programming, and access external resources such as guest speakers as appropriate.
• Ensure participants meet HUD requirements for program entry and that required documentation is included in client files.
• Conduct an initial service-needs assessment with each client entering the program.
• Develop an Individual Service Plan with each participant within three days of program entry.
• Work with Shelter Staff, Relapse Prevention Managers, and Sober Housing staff to identify new program participants.
• Maintain daily contact with clients actively involved in the program.
• Establish and maintain a regular contact schedule with all participants for at least 24 months.
• Maintain appropriate participant files and case notes.
• Maintain and report accurate statistical data monthly.
• Reach out to treatment programs and other community-based resources to establish referral contacts, and keep a detailed log of referrals.
• Provide crisis intervention, including 24-hour cell phone coverage.
• Engage clients by understanding and addressing their needs, whether within or outside the scope of work.
• Attend and participate in engagement team meetings as requested, and communicate effectively with clients and staff in other areas.
• Maintain confidentiality of client, employee, and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program, department, agency, and funder requirements, as well as SMOC policies and procedures.
• Perform other duties as assigned.

Benefits

• Paid time off: full-time employees can accrue up to three weeks of vacation and two weeks of sick time, and are eligible for 12 paid holidays during their first year.
• Employer-paid life insurance and AD&D and long-term disability for full-time employees.
• Comprehensive benefits package for full-time employees, including medical plans through Mass General Brigham with an HRA employer cost-sharing program, dental plans with orthodontic coverage, and EyeMed vision insurance.
• 403(B) retirement plan with company match starting on day one for full-time and part-time employees.
• Voluntary benefits including term and whole life insurance, accident insurance, critical illness, hospital indemnity, and short-term disability.
• Flexible Spending Accounts and Dependent Care Accounts.
• Employee Assistance Program.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level