Supportive Housing Case Manager (Full-Time)
About The Position
Mercy Haven is seeking a Supportive Housing Case Manager (Housing Specialist) to provide direct, community-based case management services to individuals and families living in mental health and homeless supportive housing. The role helps residents obtain and maintain stable housing, build independent living skills, and access critical community resources. The position is based at Mercy Haven's main office in Islip Terrace, New York, and pays $22.00 per hour. Training is Monday through Friday, 8:30 a.m. to 4:30 p.m. The regular schedule is Monday through Friday, 8:30 a.m. to 4:30 p.m., with on-call availability and a rotation of on-call duties. An alternate work schedule may be available after successful completion of the introductory period.
Requirements
- High school diploma or equivalency and experience in human services.
- Valid New York State driver's license with a safe driving record.
- Access to a personal, reliable vehicle.
- Ability to sit, stand, stoop, squat, walk, and move intermittently during work hours; push or pull 10–15 pounds daily and up to 50 pounds occasionally; and drive an agency vehicle.
Nice To Haves
- Bachelor's degree in Human Services or a related field.
- Experience working with individuals with severe mental illness.
Responsibilities
- Provide individualized case management to supportive housing tenants, including assessment, service planning, and ongoing support.
- Conduct regular home visits and phone check-ins to monitor housing stability, safety, and well-being, and document all contacts.
- Help residents obtain and maintain entitlements and benefits, including SSI/SSDI, Public Assistance, SNAP, and Medicaid.
- Provide crisis intervention and stabilization support as needed.
- Connect tenants with mental health, medical, vocational, and community-based services.
- Support residents in developing independent living skills, including budgeting, cooking, hygiene, cleaning, and using public transportation.
- Collaborate with service providers and treatment teams to coordinate care.
- Ensure rooms and apartments are clean and ready for new tenants, including cleaning, moving, and setup; assist tenants with move-ins and move-outs.
- Monitor apartment conditions and report maintenance needs to support safe living environments.
- Assist with transporting tenants to Mercy Haven programs and events.
- Meet agency grant compliance requirements through site visits, data collection, and tracking systems.
- Participate in supervision, team meetings, staff meetings, in-service training, educational opportunities, and appropriate agency and interagency meetings.
- Act as task supervisor when interns are assigned to the Supportive Housing Program.
- Participate in a rotation of on-call duties.
- Perform other relevant duties as assigned.
Benefits
- Full benefits package, including medical coverage.
- Company-paid dental and vision coverage for single coverage.
- Health Reimbursement Account (HRA) for the medical plan.
- Paid vacation and sick time.
- Agency-paid basic life insurance.
- Supplemental employee, spouse, and child life insurance policies.
- Long-term disability (LTD) and short-term disability (STD).
- 403(b) retirement savings.
- Tuition reimbursement.
- Potential eligibility for an alternate work schedule after successful completion of the introductory period.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
