Program Manager SSVF (Supportive Services for Veteran Families)

Catholic Charities of Kansas City - St Joseph • Kansas City, MO

3d • Hybrid

About The Position

The Program Manager SSVF is responsible for implementing and coordinating the Veteran Family Housing Program funded through the VA Supportive Services for Veteran Families (SSVF). The role oversees program staff and a subcontractor, works with community partners, ensures program goals and outcomes are met, and prepares and submits required reports to the U.S. Department of Veterans Affairs (VA). The position is based in Kansas City and is eligible for a hybrid schedule, with two days in the office and two days remotely.

The Program Manager develops and maintains program policies, procedures, screening tools, client documentation, and oversight processes in compliance with the VA SSVF Final Rule, NOFA, and the VA contract. The role monitors program outcomes and finances, maintains accurate participant records, supports housing stability, and ensures timely reporting and case closure. It also represents Catholic Charities in the community and collaborates with the VA, housing providers, agencies, and other community partners.

The position includes selecting, hiring, training, supervising, and evaluating VA SSVF staff, maintaining performance documentation, and taking disciplinary action when necessary. Staff are expected to follow Catholic Social and Moral Teachings, work collaboratively, respect others’ diversity and talents, demonstrate compassion, and uphold the organization’s values of Hope/Faith, Trust, Commitment, and Collaboration.

Requirements

• Bachelor’s degree in social work, human services, or a related field.
• At least 3–5 years of case management and/or program coordination experience.
• Strong verbal and written communication skills.
• Superior problem-solving and conflict-resolution skills, with sound judgment and reasoning.
• Knowledge of computers and software programs.
• Ability to work with diverse populations.
• Support for and ability to engage with the Catholic Charities mission.
• Time-management skills and ability to handle multiple demands and priorities.
• Ability to interact positively with the grantee, referral sources, other agencies, and community partners.
• Ability to comprehend, document, and converse in Standard English.
• Ability to follow Catholic Social and Moral Teachings, collaborate to achieve goals and resolve conflict, respect the diversity of others’ talents and gifts, and demonstrate compassion and commitment to helping others improve their lives.

Nice To Haves

• Master’s degree in social work.
• Experience working with veterans.
• Experience with employee supervision, program development, oversight, and evaluation.

Responsibilities

• Develop and implement the program in compliance with the VA SSVF Final Rule, NOFA, and VA contract.
• Finalize screening tools, client file documents, oversight processes, outcome reports, and financial reports.
• Establish policies and procedures for the VA SSVF program.
• Hold ongoing meetings with SSVF staff and coordinate with the subcontractor, the VA, and community partners.
• Collect outcome data from internal systems and prepare accurate reports for submission to the VA through its repository.
• Monitor internal financial reports monthly, collect financial information, and submit accurate reports to the VA as required by the contract.
• Ensure participant files contain assessments, eligibility documents, housing stability plans, and case notes documenting actions, progress, challenges, and follow-up.
• Oversee quarterly completion of outcome data forms and timely closure of client cases.
• Maintain accurate records of financial assistance provided to participants using the appropriate database or filing system.
• Prepare case records for proper storage after participants exit the program.
• Maintain positive relationships with the grantor and subcontractor.
• Represent the agency’s mission, philosophy, and function in the community.
• Attend agency, community, supervisory, and clinical staff meetings, in-service trainings, and conferences as requested or needed.
• Maintain working relationships with community organizations, including the VA, HUD-Vash, Salvation Army, Restart, and Homeless Services Coalition, to coordinate services and stay informed about trends and resources.
• Support housing stability for clients through program oversight and staff support.
• Ensure client satisfaction surveys are distributed 45 to 60 days after program entry and 30 days after program exit.
• Collaborate with community housing and other agency program managers and staff to provide services to clients.
• Select, hire, train, and supervise VA SSVF staff; conduct semi-annual performance appraisals and annual evaluations, recommend relevant salary or job-description changes, document performance, and implement disciplinary action when necessary.
• Ensure staff follow Catholic Social Teachings in their job duties.
• Direct the overall management of VA Supportive Services for Veteran Families.
• Oversee the subcontractor’s performance in providing employment services.
• Participate in the agency’s Second Collection annual outreach.
• Perform other duties as requested.

Benefits

• Medical, dental, and vision plans.
• Short-term and long-term disability insurance fully paid by the employer.
• 401(k) retirement plan with employer match of contributions up to 5% of annual pay.
• Paid time off, including vacation and sick leave accrual.
• 10 holidays each year.
• Hybrid remote schedule with two days in the office and two days remotely.
• Office hours Monday through Thursday, 8:00 a.m. to 5:30 p.m.; offices are closed Fridays in most situations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager