Healthy Families Program Manager

Children’s Home Society of Florida•Pensacola, FL

About The Position

The Healthy Families Program Manager at Children’s Home Society of Florida (CHS) leads the daily operations and service delivery of the Healthy Families program, part of CHS’s Ready to Grow work. The program provides prevention and home-visitation services to support children and families during the earliest years. The manager guides high-quality services, develops staff, builds community partnerships, and helps the program meet its performance, quality, and contractual goals. The role oversees team supervision and development, client admissions and case assignments, caseload ratios, casework quality, program data, reporting, and budget tracking. The manager also serves as the liaison between Healthy Families Florida and CHS and may provide direct supervision or casework as needed. Applicants must meet the stated education requirement and have a Florida driver’s license within 30 days of hire, as well as daily access to a reliable, insured vehicle. All applicants are subject to background screening through the Florida Agency for Health Care Administration (AHCA).

Requirements

Master’s degree in Public Health, Administration, or a comparable Human Services field from an accredited university; or a bachelor’s degree in one of these fields from an accredited university with three years of relevant experience.
Florida Driver’s License within 30 days of hire.
Daily access to a reliable and insured vehicle.
Strong leadership, supervision, and coaching abilities.
Strong planning, project management, organization, and time-management skills.
Effective written and verbal communication skills.
Ability to build collaborative relationships and work effectively across teams.
Proficiency with Microsoft Office, including Word, Excel, and Outlook.
Ability to work independently, exercise sound judgment, and meet critical deadlines while maintaining accuracy and quality.
Ability to handle sensitive and highly stressful situations while maintaining confidentiality and professional boundaries.

Nice To Haves

Three years of management and administrative experience in human services-related programs.
One year of experience providing services to culturally diverse communities and families.
Three years of home-visitation experience with a strong background in prevention services for children ages birth to three.
Knowledge of community resources, community engagement, and infant and child development.
Knowledge of parent-child attachment, maternal-infant health, and the dynamics of child abuse and neglect.

Responsibilities

Lead the day-to-day operations and service delivery of the Healthy Families program.
Supervise, coach, and develop program supervisors and team members while fostering a positive, supportive work environment.
Conduct regular team and individual meetings and provide case consultation and guidance on complex or crisis situations.
Oversee client admissions, case assignments, caseload ratios, and service delivery.
Monitor case files, documentation, and program data to ensure quality assurance and contractual requirements are met.
Develop and maintain an internal quality assurance system.
Establish program and team goals, track performance, and communicate results.
Ensure required documentation, tracking systems, and quarterly and annual reports are accurate and completed on time.
Track program spending and support budget accuracy.
Build and maintain collaborative relationships with community partners.
Serve as the program liaison between Healthy Families Florida and CHS.
Participate in program-related trainings, community meetings, and activities.
Assist with grant writing, contract negotiations, and re-accreditation preparation as needed.
Provide direct supervision and casework when needed to support program operations.