Program Supervisor - Healthy Families

The Family Tree•Baltimore, MD

1d•Hybrid

About The Position

The Program Supervisor for Healthy Families America manages the daily operations of a department unit, assesses client and family needs, supervises case management and support staff, and coordinates service delivery to meet client needs, program goals, and contract objectives. The role works on a hybrid schedule, both remotely and on site. The supervisor oversees staff development and supervision, including staffing needs, performance and development goals, timesheets and leave approvals, training, case consultations, case-file quality, and reflective practice. The position develops training plans for Family Support Specialists, ensures HFA training requirements are met, and observes each specialist during in-home visits at least semi-annually, providing developmental feedback. The role assigns cases, coordinates daily service delivery, monitors client cases from referral through discharge, and provides direct casework when direct service staff are unavailable. It also ensures services and documentation comply with HFA policies, program models, contractual and licensing requirements, and federal, state, and program reporting guidelines. The supervisor is responsible for program contract goals, HFA outcomes, reporting, and accurate home-visiting documentation.

Requirements

Three to five years of experience working in Human or Social Services.
One year of experience working directly with families with children in home or group settings.
A solid understanding of, or experience in, supervising diverse staff with humility and supporting staff in stressful work environments.
Willingness to engage in reflective practice, including introspection, awareness of oneself in relation to others, and recognition of the value of supervision.
Knowledge of infant and child development, parent-child attachment, parent-infant health, maternal-infant health, and the dynamics of child abuse and neglect.
Experience providing family services using family-centered, strength-based, and culturally sensitive approaches.
Reliable transportation for client home visits and visits to designated community locations.
A driver's license and insured vehicle.
Ability to work flexible hours, including weekends and evenings, and travel to various program sites and communities.
One of the following education pathways: a master's degree in human services or a related field; a bachelor's degree in these fields with at least three years of relevant experience; or an associate degree or high school diploma with commensurate HFA experience.

Nice To Haves

Master's degree in human services or a field related to working with children and families.
Case-management or service-coordination experience.
Experience with reflective practice.
Experience in early-childhood prevention services.
Home-visitation experience.

Responsibilities

Identify and fulfill staffing needs and collaborate with staff to set job and development goals.
Approve timesheets, leave, and reimbursement requests.
Arrange ongoing staff training to support effective client services.
Supervise program staff through regular individual and group meetings and case consultation.
Ensure appropriate client-to-staff ratios and monitor case files for quality and completeness.
Support staff in achieving competence in reflective practice and conduct timely supervision according to program guidelines.
Develop and implement Family Support Specialist training plans and ensure staff meet Healthy Families America training requirements.
Observe each Family Support Specialist during in-home visits at least semi-annually and provide professional-development feedback.
Assign cases to Family Support Specialists and coordinate service delivery and daily program operations.
Monitor client cases from initial referral through discharge, supporting effective services, record keeping, and statistical and performance-outcome reporting.
Provide direct casework when direct service staff are absent.
Ensure service delivery complies with the HFA mission, policies, statewide directives, procedures, case-management model, and contractual and licensing requirements.
Enter data for record keeping and reporting in accordance with federal, state, and program guidelines.
Manage program contract goals and objectives, including HFA outcomes and reporting.
Ensure home-visiting documentation is accurate and submitted according to program policies.
Travel to program sites, communities, client homes, and other designated community locations as needed.