Supervisor, Healthy Families (FSS)

One Brooklyn Health•New York, NY

About The Position

The Supervisor, Healthy Families coordinates work, employee scheduling, workflow, processes, and accountability. The role typically oversees four or more employees and directly influences hiring, training, coaching, accountability, and counseling for supervised employees. The supervisor provides weekly protected supervision to direct service staff, reviews documentation and program data for compliance, supports staff development, and implements quality-assurance measures consistent with Healthy Families America best-practice guidelines. The position also supports family-centered, strength-based home-visiting services through coaching, assessment review, guidance on curricula and interventions, and monitoring family progress. It involves community outreach and observation of direct-service staff, collaboration with consumers and service providers, and occasional weekend or late-night coverage as needed. The role requires working in the community and physical activity including standing, reaching, walking, stooping, bending, and lifting or carrying items up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Master’s degree in human services or a field related to working with children and families, or a bachelor’s degree with three years of relevant experience.
Experience with family services that embrace family-centered and strength-based service provision.
Experience providing services to culturally diverse communities and families.
Experience in home visitation, with a strong background in prevention services for the 0–3 age population.
Understanding of or experience in supervising and motivating staff and supporting staff in stressful work environments.
Knowledge of infant and child development and parent-child attachment.
Knowledge of maternal-infant health and the dynamics of child abuse and neglect.
Ability to direct and oversee the work of others.
Ability to fully utilize the program database, office equipment, and other systems relevant to the position.
Ability to work in the community and conduct outreach and staff observations.
Ability to stand, reach, and walk for prolonged periods during the workday, and to stoop, bend, lift, and carry items weighing up to 25 pounds.

Nice To Haves

Infant Mental Health Endorsement, if available.

Responsibilities

Plan, monitor, and appraise the work results of directly supervised employees.
Develop employees through coaching, counseling, and discipline, and implement and enforce systems, policies, and procedures.
Provide weekly protected supervision of at least 1½ hours per direct service staff member, including clinical, administrative, and reflective components.
Review staff documentation and data entry for compliance with program policies and Healthy Families Best Standards.
Coach staff on strength-based approaches and home-visiting interventions, cultural sensitivity, areas for growth, professional boundaries, and applying training in practice.
Routinely review assessments and assessment records, including FGP, ASQ, PHQ-9, and CHEERS Check-In.
Support parent-child interaction work, CHEERS observations, family progress, and level changes.
Guide staff in using curricula and integrating assessment results.
Implement quality-assurance measures, including home-visit observation, participant satisfaction surveys, and case-record reviews, based on HFA Best Practice Guidelines.
Regularly assess staff growth, development, and training needs.
Review data related to timely documentation, performance targets, home-visit rates, engagement, retention, and site productivity.
Support staff in providing program activities and special projects related to outreach and engagement.
Attend required trainings and meetings, and collaborate with consumers and service providers to establish and maintain linkage agreements.
Maintain a safe and clean work environment and educate staff and those supported.
Provide weekend or late-night coverage to staff as needed.
Perform other duties as assigned.
Work in the community, conduct outreach, observe direct service staff at least quarterly, and participate in selected community initiatives.