SSVF Case Manager

The Salvation Army USA Central Territory • Danville, IL

8h • $21 - $25

About The Position

The Salvation Army North and Central Illinois Division is hiring an SSVF Case Manager for its Supportive Services for Veteran Families program in Danville, Illinois. The program provides critical-time-intervention and strengths-based case management to Veterans and their families, helping them pursue sustainable permanent housing and greater stability. The position reports to the SSVF Region 3 Supervisor and is a non-exempt, grant-funded role paying $20.67–$24.80 per hour.

The Case Manager provides intensive services to Veterans in traditional and Shallow Subsidy SSVF programs. This includes outreach, intake, assessment, individualized service planning, housing search and stabilization, home visits, referrals, advocacy, and assistance accessing benefits and community resources. The role also processes Temporary Financial Assistance and maintains client records and program data. The Case Manager collaborates with SSVF colleagues, VA and Salvation Army personnel, and community organizations, and travels regularly throughout the service area. Flexible scheduling, including evenings, weekends, and holidays when needed, is required to meet participant needs and respond to emergencies.

The position requires a bachelor’s degree in human services, social work, or a related field, or in-depth knowledge of VA programs and guidelines and/or Veteran status. Applicants must have one year of direct, full-time case management experience working with people experiencing homelessness and/or Veterans, as well as a valid driver’s license and MVR clearance. The role involves light physical work, use of standard office equipment and a PC, travel to multiple sites, and lifting or moving up to 30 pounds.

Requirements

• Bachelor’s degree in human services, social work, or a closely related field, or in-depth knowledge of VA programs and guidelines and/or Veteran status.
• One year of direct, full-time case management experience working with the homeless population and/or Veterans.
• Valid driver’s license and MVR clearance.
• Ability to work as a team player and self-starter with minimal supervision.
• Ability to work sensitively and in a culturally appropriate manner with people from diverse racial, ethnic, and socioeconomic backgrounds.
• Ability to work in varied environments, including homeless shelters, service facilities, streets, offices, and hospitals.
• Excellent written and verbal communication skills and the ability to work cooperatively as a team member.
• Proficiency with email, Microsoft Office applications, the internet, and social media platforms.
• Ability to work days, evenings, weekends, and holidays as necessary, particularly in emergencies.
• Willingness to promote The Salvation Army’s mission.
• Ability to use standard office equipment and a PC, accurately type 45 words per minute, and travel to multiple sites.
• Ability to perform light physical work and lift or move up to 30 pounds.

Nice To Haves

• Experience working with Veterans and experience in substance abuse, Veterans assistance, and PTSD.
• Prior knowledge of or training in Critical Time Intervention, harm reduction, Housing First, trauma-informed care, motivational interviewing, and conflict resolution.

Responsibilities

• Maintain program criteria, referral processes, and procedures for traditional and Shallow Subsidy SSVF participants.
• Provide intensive case management using Critical Time Intervention, Housing First, strengths-based case management, motivational interviewing, trauma-informed care, and harm-reduction principles.
• Develop an individualized service plan with each participant within one week of enrollment, including measurable goals, timelines, and action steps for housing stability and self-sufficiency.
• Maintain regular contact with enrolled Veterans through office and home visits, phone calls, video conferencing, and community-based meetings.
• Assess barriers related to housing stability, income, employment, health care, behavioral health, legal issues, and community integration.
• Provide housing stabilization services, including housing searches, landlord mediation, tenancy support, conflict resolution, and crisis intervention.
• Conduct home visits and welfare checks to support participant safety, housing quality, and program engagement.
• Help Veterans locate, secure, and maintain safe, affordable permanent housing, including conducting housing inspections.
• Conduct outreach, engagement, intake, and enrollment, and provide required admission documentation and program information.
• Assist Veterans with SSDI/SSI applications through SSA’s SOAR certification program.
• Connect Veterans and family members with community resources, including employment services, behavioral health treatment, medical care, public benefits, education, transportation, childcare, legal services, and financial assistance.
• Advocate for Veterans with landlords, employers, service providers, VA staff, courts, and community agencies.
• Manage a caseload that may include up to 15 Shallow Subsidy Veteran households for up to 24 months, in addition to traditional SSVF households.
• Implement the Shallow Subsidy Initiative in collaboration with the traditional SSVF program.
• Process Temporary Financial Assistance for Shallow Subsidy participants for up to 24 months and for traditional SSVF participants in compliance with program regulations.
• Protect client confidentiality in accordance with established procedures and regulations.
• Maintain complete and accurate electronic client records, including assessments, eligibility, intake, case plans, progress notes, discharge plans, and follow-up contacts.
• Enter HMIS (SIMS) data and review it for accuracy, completeness, and comprehensiveness; maintain detailed electronic case notes.
• Participate in quality assurance and CARF Task Force Group activities and comply with program and CARF policies and procedures.
• Attend community meetings, Coordinated Entry By-Name-List reviews, Veteran events, weekly and monthly meetings, and annual training events.
• Collaborate with SSVF Case Managers, Intake Specialists, Outreach Workers, Health Care Navigators, Legal Services benefits staff, VA HUD-VASH, Salvation Army personnel, and community partners.
• Develop and maintain relationships with social service and public benefit agencies, faith-based and community organizations, VA facilities, Vet Centers, and Veterans organizations.
• Travel regularly throughout the service area to meet with Veterans and community partners and attend required events.
• Complete position-related training and perform other duties consistent with the program’s mission and goals.

Benefits

• Eligible employees may receive medical, dental, vision, hearing, disability, and life insurance.
• Flexible spending accounts.
• 403(b) retirement accounts.
• Company-funded defined contribution pension plan.
• Generous time-off policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level