SSVF Carolinas Case Manager - Concord

VOA Chesapeake and Carolinas•Concord, NC

11h•$47,500 - $47,500

About The Position

The Case Manager provides day-to-day support and services to participating veteran households in the Supportive Services for Veteran Families (SSVF) program. The role supports homelessness prevention, rapid re-housing, and transitional supportive services, connecting participants with resources from intake and assessment through attaining or maintaining permanent housing in their home communities. The Case Manager promotes accessibility and outreach and provides case management, advocacy, and wraparound supports in coordination with the VA and community partners. The position is based in North Carolina regional offices and includes telework capacity and travel as needed in Maryland, Virginia, Washington, DC, and the Carolinas. It requires use of a personal vehicle for company business; occasional client transportation may be required. The role reports to the Team Lead and does not supervise staff. This is a full-time, non-exempt position.

Requirements

Bachelor's degree obtained, as indicated in the job details; the qualifications section identifies a bachelor's degree in counseling psychology, rehabilitative counseling, or a related human-service field, or comparable experience, as preferred.
Must be privileged to drive under Agency MVR guidelines and hold a valid driver's license in the jurisdiction of residence.
Must maintain vehicle liability coverage if driving a personal vehicle; may occasionally be required to transport clients in a personal vehicle.
May be required to drive a van.
Must pass an acceptable criminal background check, OIG exclusion check, and negative drug screening.
Must acquire and maintain CPR/First Aid certification once employed.
Ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary.
Ability to travel to assigned locations; stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, and hear; perform basic and light home-maintenance activities; operate office equipment; and remain seated for extended periods.
Ability to perform continuous or repetitive hand and arm movements when operating office equipment.

Nice To Haves

Experience working with homeless individuals and families, including veterans.

Responsibilities

Coordinate SSVF outreach, including developing an outreach plan and schedule for visits to the VA, shelters, and other locations where homeless and low-income veteran families may gather, and maintaining communication with the VA and community providers.
Screen potential participants for program eligibility using VA-approved forms and verify information, including veteran and income status, with applicable agencies.
Conduct housing and comprehensive supportive-services assessments and develop Family Services Plans.
Coordinate services between the program, community partners, persons served, and their families or supporters.
Work with participants, family members, housing agencies, and professionals to revise service plans and develop placement, stabilization, and follow-up plans.
Provide or arrange housing support and wraparound services, including connections to eligible VA and mainstream resources, to support transition to or maintenance of permanent housing.
Travel to housing sites to support participants, monitor progress, and address health, behavioral, or life-skills issues.
Communicate with clients' service teams, consistent with confidentiality rules, to address service or support issues, particularly those involving living skills, employment, education, family, and socialization.
Ensure appropriate use and documentation of temporary financial assistance.
Support rapid re-housing, address assessed needs, promote healthy decision-making and financial independence, and promote relationships at home and in the community.
Ensure participant-category reassessments are completed according to SSVF requirements.
Participate in supervision, staff and Project Management Team meetings, and trainings, and contribute to collaborative planning.
Complete required reporting in HMIS and other systems.
Complete other duties as needed and requested.