SSVF Carolinas Case Manager
About The Position
The Case Manager provides day-to-day support and services to participating veteran households in the Supportive Services for Veteran Families (SSVF) Program. The role supports homelessness prevention, rapid re-housing, and transitional supportive services, linking clients from intake and assessment through attainment or maintenance of permanent housing in their home communities. The Case Manager promotes access and outreach to targeted populations and provides case management, advocacy, and wraparound support in coordination with the VA and community partners. The position is based in an NC regional office (Durham, Fayetteville, Rocky Mount, or Salisbury), with telework capacity and travel as needed in Maryland, Virginia, Washington, DC, and the Carolinas. The role requires use of a personal vehicle for company business and may require transporting clients. The Case Manager reports to the Team Lead and does not supervise staff. The desired outcomes are to address veterans’ housing, employment, family, social-support, and life-skill needs promptly; help ensure housing stability and economic stability or access to benefits; provide appropriate transition and service plans; and maintain complete, timely client documentation and statistical reporting.
Requirements
- Bachelor’s degree obtained; a degree in counseling psychology, rehabilitative counseling, or a related human-service field is preferred, or comparable experience.
- Must be privileged to drive under Agency MVR guidelines.
- Valid driver’s license in the jurisdiction of residence.
- Vehicle liability coverage when driving a personal vehicle.
- Acceptable criminal background check.
- Acceptable OIG Exclusion check.
- Negative drug screening.
- Acquire and maintain CPR/First Aid Certification once employed.
- Ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary.
- Physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear, perform basic and light home-maintenance activities, and operate office equipment.
- Ability to perform continuous or repetitive hand/arm movements while operating office equipment and remain seated for extended periods.
Nice To Haves
- Experience working with homeless individuals and families, including veterans.
Responsibilities
- Coordinate SSVF outreach, including planning outreach to target participant categories, scheduling visits to the VA, shelters, and other locations frequented by homeless and low-income veteran families, and communicating with the VA and community housing providers.
- Screen potential program participants for eligibility using VA-approved forms and verify information, including veteran and income status, with applicable agencies.
- Conduct housing and comprehensive supportive-services assessments and develop a comprehensive Family Services Plan.
- Coordinate services between the program, community partners, persons served, and their families or supporters.
- Work with clients, family members, housing agencies, and professionals to revise service plans and develop placement, stabilization, and follow-up plans.
- Provide or arrange housing support and wraparound services, including connections to eligible VA and mainstream resources, to support transition to or maintenance of permanent housing.
- Travel to housing sites to support clients, monitor progress, and address health, behavioral, or life-skills issues.
- Communicate with clients’ service teams under confidentiality rules to address service or support issues, particularly those involving living skills, employment, education, family, and socialization.
- Ensure appropriate use and documentation of temporary financial assistance.
- Support rapid re-housing, address assessed needs, promote healthy decision-making and financial independence, and foster relationships at home and in the community.
- Complete participant-category reassessments according to SSVF requirements.
- Participate in program and professional supervision; attend required staff and Project Management Team meetings and trainings; and contribute to collaborative planning.
- Complete required reporting in HMIS and other systems.
- Perform other duties as needed and requested.
Benefits
- Benefits are indicated as included with the full-time position; specific benefits are not listed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
