SSVF Case Manager

Friendship Place•Washington, DC

1d•$28 - $31•Hybrid

About The Position

The SSVF Case Manager provides shallow subsidy, homeless prevention, and rapid re-housing services to low-income Veteran households through the Supportive Services for Veteran Families grant. The position primarily implements the Shallow Subsidy initiative and develops related best practices. Following a Housing First model and participant-centered approach, the Case Manager helps Veteran families obtain or maintain permanent housing and work toward housing stability within 90 days. The position serves households in Washington, DC, and listed counties in the District of Columbia, Virginia, and Maryland. At least 50% of the work may take place in the field with participants, in a vehicle, outdoors, or in shelters. Remaining time is spent on administrative paperwork and meetings with the supervisor. This is a hybrid role; working from home may be approved but is not guaranteed and may change or be discontinued based on job duties, organizational needs, performance, service delivery requirements, or operational considerations. Flexible hours fall between 7:00 AM and 8:00 PM. Some evenings, holidays, and weekends may be required to support operations and respond to emergencies. Days and times may change based on operational needs. The position is hourly and non-exempt. The role requires travel and reliable access to personal transportation. Employees must maintain a valid driver's license, current auto insurance, legally compliant vehicle registration, and an acceptable motor vehicle record. Required documentation must be provided and kept current. Continued employment is subject to required background clearances and screenings. The position has no direct or indirect reports.

Requirements

High school diploma or GED.
Must have or be able to obtain First Aid/CPR/AED certification that includes hands-on skills testing; Friendship Place will provide the training.
Valid driver's license, current auto insurance, and ability to operate a motor vehicle.
Reliable access to personal transportation, legally compliant vehicle registration, and an acceptable motor vehicle record meeting organizational or insurance carrier standards.
Provide current copies of driver's license and proof of insurance, and notify the employer with updated documentation if license status or insurance coverage changes.
Proficiency in Microsoft programs, including Word, Excel, PowerPoint, and Outlook; internet services and web-based reporting systems.
Excellent customer service, including kindness, respect, and meeting service expectations.
Ability and willingness to work in a diverse and challenging environment.
Ability to learn database programs.
Ability to maintain healthy and professional boundaries.
Ability to arrive at work and scheduled meetings on time.
Strong commitment to Friendship Place’s mission, vision, and core values.
Ability to communicate clearly and respectfully, listen actively, adapt communication style, respond promptly, meet deadlines, follow through on commitments, accept constructive feedback, and maintain dependable attendance.
Ability to work both independently and as part of a team, while maintaining integrity, confidentiality, professionalism, and accountability.
Ability to work compassionately and in a trauma-informed manner with people who may experience mental health or substance use challenges, including in emotionally sensitive situations.
Successful completion of required background investigations and clearances, which may include state and federal criminal history checks, fingerprint-based checks, protective-services registry checks, and program- or funding-specific clearances, as well as pre-employment drug and alcohol screenings. Valid government-issued identification, reference checks, and employment verification are required; required clearances must be maintained throughout employment.

Nice To Haves

Bachelor’s degree.
One year of experience in a similar setting.
Understanding and experience working with Veterans.

Responsibilities

Provide shallow subsidy and/or traditional case management services to at least 50 low-income Veteran participants consistently throughout a two-year period.
Develop, implement, and revise 90-day and two-year housing stability plans with Veteran participants.
Monitor changes in participant income and assist with budgeting at least quarterly.
Provide face-to-face participant contact when safe and appropriate.
Foster participant wellness and independence.
Engage participants and assess their individual needs, preferences, and strengths.
Help participants locate or maintain permanent housing.
Make appropriate referrals to identified services.
Serve as a liaison with landlords and other community stakeholders.
Collaborate with community, government, and VA agencies providing participant services.
Participate in multidisciplinary meetings and regular supervision.
Maintain paper and electronic files and participant records in the Homeless Management Information System.
Respond to participant needs and requests with empathy and flexibility.
Seek professional development opportunities and participate in multidisciplinary team meetings and supervision.
Communicate professionally and clearly in written and verbal interactions to support service delivery and collaboration.
Demonstrate integrity, cultural responsiveness, and alignment with the organization’s mission.
Maintain compliance with assigned mandatory training and background clearances.
Perform other duties as assigned.