SSVF Stabilization Services Program Manager

New England Center and Home for Veterans•Boston, MA

1d•$80,000 - $85,000•Onsite

About The Position

The SSVF Stabilization Services Program Manager supervises Stabilization Case Managers in the Supportive Services for Veteran Families (SSVF) program. The team provides rapid re-housing, healthcare navigation, prevention, and stabilization services to Veterans transitioning from homelessness into permanent housing or at risk of homelessness. The manager ensures services follow Housing First, Harm Reduction, Motivational Interviewing, and Trauma-Informed Care practices, as well as SSVF grant requirements and agency protocols. The role coordinates staff training, develops and implements effective systems and procedures, monitors program documentation and outcomes, and supports successful housing retention. The manager may also provide direct stabilization case management and crisis intervention as needed.

Requirements

Bachelor’s degree in a Human Services-related field.
At least 4 years of supervisory experience.
At least 5 years of experience with the Veteran population, mental health and substance use disorders, subsidized housing, and/or homelessness.
Understanding of and commitment to Housing First, Harm Reduction, Motivational Interviewing, and Trauma-Informed Care.
Strong case management and housing navigation skills, including knowledge of community resources and how to navigate them.
Excellent customer service skills and professional communication abilities.
Proficiency with electronic databases and computers.
Strong crisis intervention skills.
Flexible, self-starting approach and strong analytical skills.
Ability to work comfortably with a multicultural homeless population experiencing complex challenges.
Ability to communicate positively with Veterans, team members, and collaborators.
Strong organizational skills and attention to detail.
Strong computer, database, and electronic record-keeping skills.
Ability to travel in the greater Boston area and work in the community as needed.
Ability to maintain professional and personal boundaries.
Ability to write clear progress notes and person-centered service or care plans.
Strong written and oral communication skills.
Ability to work independently and collaboratively with teams across NECHV programs and departments.

Nice To Haves

Knowledge of military culture.

Responsibilities

Supervise Stabilization Case Managers and ensure services comply with SSVF grant terms, agency protocols, and best-practice service modalities.
Ensure participants receive rapid access to permanent housing and stabilization services, coordinating with NECHV teams, subcontractors, and other providers.
Oversee caseload assignments in consultation with the Director of Housing and Stabilization Services and the SSVF Rapid Re-Housing Program Manager.
Ensure Veterans are promptly connected with their assigned Stabilization Case Manager and program requirements are followed.
Coordinate training in housing search and navigation, including subsidized housing applications.
Meet weekly with the Director of Housing and Stabilization Services to review staff performance, caseloads, services, and current issues.
Help ensure case managers have the resources and tools to provide case management, prevention, and stabilization services that support housing retention.
Review and audit service notes, Integrated Service Plans, and other SSVF documentation for compliance.
Assist with site-visit and audit preparation.
Coordinate records and database information for reporting, and track program outputs and outcomes with relevant directors and managers.
Intervene or provide guidance during crises as needed.
Provide direct stabilization case management services as needed.
Work with management to integrate services and reduce programmatic duplication and silos.
Attend program and department meetings, Senior Management Meeting, Boston CoC Veterans Work Group, SSVF regional meetings, and trainings.
Perform other SSVF duties as assigned.