SSVF Rapid Re-Housing Program Manager
About The Position
The SSVF Rapid Re-Housing Program Manager supervises Stabilization Case Managers in the Supportive Services for Veteran Families (SSVF) program, helping Veterans transition from homelessness into permanent housing and supporting housing stabilization and homelessness prevention. The manager ensures services follow Housing First, Harm Reduction, Motivational Interviewing, and Trauma-Informed Care practices, as well as SSVF grant requirements and agency protocols. The role coordinates team training, strengthens program systems and procedures, supports housing search and landlord engagement, and ensures required documentation and program outcomes are properly tracked. The position is based primarily in Boston, Massachusetts, with travel to NECHV’s Haverhill, Massachusetts office one day each week and other travel in the greater Boston and Merrimack Valley areas as needed.
Requirements
- Bachelor’s degree in a Human Services-related field.
- At least 4 years of supervisory experience.
- At least 5 years of experience with the Veteran population, mental health and substance use disorders, subsidized housing, and/or homelessness.
- Understanding of and commitment to Housing First, Harm Reduction, Motivational Interviewing, and Trauma-Informed Care.
- Strong case management, housing search, and navigation skills, including knowledge of community-based resources and how to navigate them.
- Excellent customer service skills and professional communication abilities.
- Proficiency with electronic databases and computers.
- Strong crisis intervention skills.
- Flexible, self-starting approach and strong analytical skills.
- Ability to travel in the greater Boston and Merrimack Valley areas and work in the community as needed.
- Ability to work comfortably with a multicultural homeless population experiencing complex challenges.
- Ability to maintain professional and personal boundaries.
- Ability to write clear progress notes and person-centered service or care plans.
- Strong organization skills and attention to detail.
- Strong written and oral communication skills.
- Ability to work independently and collaboratively with teams, including other NECHV programs and departments.
Nice To Haves
- Knowledge of military culture.
Responsibilities
- Supervise Stabilization Case Managers and ensure services follow best practices, SSVF grant requirements, and agency protocols.
- Coordinate rapid entry into permanent housing, stabilization, and homelessness prevention services with NECHV teams, subcontractors, and other providers.
- Oversee caseload assignments with the SSVF Stabilization Services Program Manager and ensure Veterans are promptly connected to case managers and Healthcare Navigators as needed.
- Ensure required SSVF training is completed and documented, including training during initial orientation.
- Train team members on housing search and navigation, subsidized housing applications, landlord communications, and housing inspections.
- Coordinate landlord recruitment and communication to maintain a pool of landlords that supports rapid housing placement.
- Develop expertise in the SSVF Program Guide and ensure team members understand and follow it.
- Meet weekly with the Director of Housing and Stabilization Services to review staff performance, caseloads, services, and current issues or concerns.
- Work with program leadership to ensure the SSVF team has the resources and tools needed to provide housing search, case management, health navigation, stabilization, and homelessness prevention services.
- Review and audit service notes, Integrated Service Plans, and other SSVF documentation for compliance; assist with site visit and audit preparation.
- Coordinate records and database information for reporting and tracking program outputs and outcomes.
- Intervene or provide guidance during crisis situations as needed.
- Provide direct stabilization, housing search, and case management services as needed.
- Collaborate with management and other staff to integrate services and reduce duplication and silos.
- Attend program and department meetings, Boston COC Veterans Work Group meetings, and SSVF regional meetings and trainings.
- Perform other SSVF duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
