Rapid Re-Housing Case Manager

Lutheran Community Services Northwest•SeaTac, WA

1d•$23 - $34

About The Position

Lutheran Community Services NW is a nonprofit serving communities across Washington, Oregon, and Idaho. The Rapid Re-Housing Case Manager provides progressive housing stability case management and advocacy to participants in the Rapid Re-Housing (RRH) Program. The role accepts referrals of individuals and families who meet the U.S. Department of Housing and Urban Development (HUD) Category 1 definition of homelessness, verifies eligibility, completes intake and assessments, and helps participants develop housing stability and rental assistance plans. The Case Manager connects participants with services, supports them in finding safe and stable housing, and helps them work toward permanent unsubsidized housing. The role also maintains accurate and confidential client records, including records in HMIS, and participates in training, program development, and relevant community activities.

Requirements

Associate’s degree in a related field or equivalent work experience.
At least 2 years of experience in a related field.
Well-developed written and verbal communication skills.
Strong organizational skills.
Proficiency in Microsoft Word and Excel.
Willingness to learn new databases.
Experience working with participants from diverse backgrounds and perspectives.
Experience in community and human services, including serving homeless and low-income communities.
Experience providing community presentations.

Responsibilities

Accept referrals from King County Coordinated Entry for individuals and families who meet the HUD Category 1 definition of homelessness.
Help referred participants verify and document RRH program eligibility and complete application materials.
Deliver client services with awareness of and sensitivity to participants’ cultural and socioeconomic characteristics.
Conduct comprehensive assessments using intake, assessment, and housing-barrier tools.
Use motivational interviewing to help participants develop strength-based action plans for self-sufficiency.
Provide coaching and conflict resolution to help clients resolve conflicts that may threaten current or future housing.
Refer participants to customized services that support their plan goals, including employment, pre-employment, and life-skills programs.
Help participants find and obtain safe, stable housing and assist with rental applications as needed.
Submit requests for client rent subsidies and other approved expenses.
Reassess participant eligibility every 90 days to determine continued need for rental subsidies.
Exit participants when they can maintain stable housing without RRH assistance or when they complete 12 months of subsidized rental assistance; conduct exit interviews and help participants identify plans and resources for maintaining housing.
Maintain accurate, up-to-date client files and develop proficiency in entering, editing, and reporting client data in HMIS.
Cooperate in collecting and analyzing participant data.
Maintain strict confidentiality of participant information and adhere to HIPAA standards in the office workspace.
Participate in ongoing training, program development, and relevant community activities as requested.

Benefits

37.5-hour work week.
Medical, dental, vision, and prescription benefits.
Employer-paid short- and long-term disability insurance.
Life insurance at no cost to the employee.
Up to 2 weeks of vacation in the first year, based on hours worked.
Up to 2 weeks of sick leave, based on hours worked.
12 paid agency-recognized holidays.
2 floating holidays.
403(b) retirement plan with employer matching, subject to eligibility.
Access to an Employee Assistance Program for employees and their families.
Potential eligibility for student loan forgiveness through the organization’s 501(c)(3) nonprofit status.