Case Manager - Supportive Services for Veteran Families (SSVF)

Sound•Seattle, WA

1d•Onsite

About The Position

Sound Behavioral Health is hiring a Case Manager for its Supportive Services for Veteran Families (SSVF) program, serving Veteran households in King County. The program provides rapid re-housing, outreach, and short-term case management to Veterans experiencing homelessness, and housing-stability assistance to Veteran households at risk of homelessness. The team supports approximately 450 Veteran households annually. The role splits time between community locations and the office or home, using a “meet them where they’re at” approach to build relationships and support housing stability. The primary office is in the Georgetown area, and the position is in person at various locations throughout King County. The schedule is Monday through Friday, often 8:00 a.m. to 5:00 p.m., with flexibility to adjust to the needs of the families served. Driving between locations is an essential function. The Case Manager should believe in Housing First principles and be resourceful and knowledgeable about housing resources. A bachelor’s degree in Social Work or a related field is preferred; relevant work experience may be considered in lieu of a degree on a case-by-case basis. At least one year of social-services experience is required. A Washington State Agency Affiliated Counselor credential must be obtained within the first 60 days of hire. A Washington driver’s license and insurable driving record are required, as is successful completion of criminal background checks. Compensation is $30.84–$32.41 per hour. Applications are accepted until November 3.

Requirements

At least one year of experience working in social services.
Ability to work with a wide range of housing barriers.
Ability to present problems and communicate effectively with collateral organizations that have contact with the individual.
Ability to work independently.
Sound judgment, appropriate professional boundaries, ability to work effectively with others, clear communication, and strong problem-solving skills.
Washington State Agency Affiliated Counselor credential obtained within the first 60 days of hire.
Washington driver’s license and insurable driving record; driving between locations in King County is an essential function.
Successful completion of criminal background checks.

Nice To Haves

Bachelor’s degree in Social Work or a related field; work experience may be considered in lieu of a degree on a case-by-case basis.
Previous experience working with Veteran households experiencing homelessness and/or familiarity with the SSVF program.
Knowledge of Veteran services and resources, social-service resources in King County, and factors contributing to Veteran homelessness, including mental health, social adjustment, and cultural considerations specific to Veterans.
Experience with ethnic and cultural diversity.

Responsibilities

Make connections with identified Veterans in King County.
Conduct outreach at street locations, shelters, encampments, transitional housing, and community partner sites.
Determine program eligibility, help Veteran households obtain required documentation, and complete program enrollments.
Work with Veteran households to identify goals and needs related to moving into housing; create, maintain, and update housing stability plans.
Collaborate with Veterans to obtain housing despite barriers such as evictions, criminal history, lack of income, and physical or mental health conditions.
Advocate for Veterans with landlords and property managers.
Request and issue financial assistance according to SSVF guidelines and individual needs identified in housing stability plans.
Connect Veterans with community partners and applicable resources, including ongoing support after they complete or transition out of the program.
Attend Veteran case conferences and other interagency meetings and work with community partners, including HUD-VASH, PSH providers, and other SSVF providers.
Complete required documentation accurately and within established timeframes.
Maintain timely, regular supervision and communication with the supervisor.
Implement SSVF program changes and complete relevant training.
Ensure billings and data collection follow agency policies and procedures and SSVF data collection guidelines.
Maintain participant files and related records in accordance with agency, county, and state guidelines.
Provide backup to fellow case managers and serve all Veterans served by SSVF.
Participate in work groups to help shape the evolution of the SSVF program.
Perform other duties as assigned by management.

Benefits

Medical, dental, and vision insurance; Sound pays 100% of premiums for team member and child coverage through age 26, depending on plan. Spouse/domestic partner coverage is available at the team member’s cost.
Life insurance equal to two times annual salary plus an additional $25,000, paid by Sound.
Long-term disability insurance covering 60% of monthly salary, paid by Sound.
Retirement plan contribution of 3% from Sound, with the team member 100% vested.
401(k) plan with pre-tax and/or Roth contributions available to the team member.
Health Savings Account contributions of $1,133.33 for individuals or $2,266.67 for families for eligible team members, prorated for new hires in the first year.
Flexible Spending Accounts for health care and dependent day care costs.
Employee Assistance Plan.
18 vacation days per year, increasing with years of service.
9 holidays per year.
12 sick-leave days per year.
Bereavement leave for death in the family.
Free parking at all Sound sites.
Free in-house professional training, plus $400 annually and three paid days for approved off-site training.
Service awards at 5, 10, 15, 20, 25, 30, 35, and 40 years of service.