Supportive Services Case Manager

Lowome Housing Institute • Seattle, WA

21h • Onsite

About The Position

The Supportive Services Case Manager assists formerly homeless individuals in stabilizing in permanent supportive housing. The role provides short-term service planning, community resource connections, brief intervention and crisis response, informal counseling, information and referral assistance, and coordination of community-building activities. The position works with residents and an interdisciplinary team to promote housing stability, support resident goals, and connect clients with appropriate services.

The role also maintains client records and written reports, coordinates activities with community organizations and public agencies, supports staff learning, assists with grant applications and reporting, and contributes to fiscally responsible department operations. The position is based at Jean Darsie Place in Seattle and reports to the Supportive Services Manager.

Requirements

• Bachelor’s degree in Social Work or a related field, or an Associate degree with three years of experience.
• Strong documentation skills.
• Sound judgment and problem-solving abilities.
• Expansive knowledge of local, regional, state, and national resources.
• Ability to read, write, and communicate in English.
• Strong active listening and verbal and written communication skills.
• Well-developed emotional intelligence and interpersonal skills.
• Ability to independently de-escalate and resolve conflict.
• At least two years of experience working with a diverse population.
• Flexibility to work evenings or weekends as needed.
• Intermediate knowledge of MS Excel, MS Word, Google Docs/Sheets, and company email for timesheets and other monthly reports.
• Reliable transportation.
• Valid Washington State driver’s license and compliance with Washington State minimum driver liability insurance requirements.
• Ability to pass a driving record check.
• Ability to pass criminal background checks and drug screening.

Nice To Haves

• Knowledge of eviction prevention methods.
• Master’s degree in Social Work or a related field.
• CPR/First Aid certification.

Responsibilities

• Provide case management to selected clients referred by building management as at risk of eviction or who self-identify as needing support.
• Complete intake assessments to determine clients’ needs and goals.
• Partner with residents to develop housing stability plans and establish goals.
• Evaluate risks to housing stability and use risk mitigation strategies.
• Coordinate care and connect residents with local agencies and resources.
• Assist residents with applications for benefits and entitlement programs.
• Monitor and encourage resident progress, provide support, and adjust goals as needed.
• Lead crisis intervention and de-escalation efforts.
• Participate in staff meetings and planning sessions.
• Collaborate with interdisciplinary team members to support each resident and housing stability efforts.
• Engage in role-appropriate advocacy.
• Organize and facilitate community events for residents.
• Maintain client records by completing case notes and logging events and progress.
• Complete resident discharge and transition planning as needed.
• Coordinate with community organizations, public agencies, and volunteers to provide on-site and off-site life-skills activities.
• Produce written materials, including community newsletters.
• Provide peer education and support to improve staff competence.
• Support the department budget through responsible spending and cost-saving actions, including soliciting donations for programming activities.
• Assist supportive services management with grant applications and reporting, including providing impact stories and supportive insights.
• Maintain and increase job knowledge through educational opportunities, professional publications, personal networks, and professional organizations.
• Accept ownership of new and different requests and explore opportunities to add value to job accomplishments.
• Document incidents, maintenance needs, and operational issues in writing through the assigned platform or system in a timely manner, within 24 or 48 hours for non-emergent issues.
• Foster a clean and safe environment.
• Process and submit expense reports as needed.
• Complete assigned training and meet training deadlines.
• Use Personal Protective Equipment (PPE) and follow PPE protocols.
• Perform other duties as assigned.

Benefits

• Generous vacation and sick leave.
• 10 paid holidays and one floating holiday.
• Employer-paid medical, dental, and vision insurance, with HRA, HSA, and FSA options.
• Employer-paid life and AD&D insurance.
• 401(k) offered for unionized employees through OPEIU 8.
• 403(b) offered for non-union employees.
• Employee Assistance Program.
• Travel Assistance Program.
• Aflac offered for all employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level