Case Manager - Supportive Services for Veteran Families (SSVF)

Sound•Seattle, WA

2d•$31 - $32•Onsite

About The Position

Sound Behavioral Health is hiring a Case Manager for its Supportive Services for Veteran Families (SSVF) program in the Greater Seattle Area. The role provides rapid re-housing services, outreach, and short-term case management to Veteran households experiencing homelessness in King County, and supports households at risk of homelessness in achieving housing stability. The SSVF team serves approximately 450 Veteran households annually. The position works in the community and in the office or from home, using a “meet them where they’re at” approach to build relationships and trust. The primary office is in the Georgetown area, while in-person work takes place at various locations throughout King County. The schedule is Monday through Friday, often 8:00 a.m. to 5:00 p.m., with flexibility to adjust to the needs of supported families. The position requires community outreach and driving between locations in King County. The successful candidate should believe in Housing First principles and be resourceful and knowledgeable about housing resources. A bachelor’s degree in social work or a related field is preferred; relevant work experience may be considered in lieu of a degree on a case-by-case basis. At least one year of social services experience is required. The employee must obtain a Washington State Agency Affiliated Counselor credential within the first 60 days of hire, hold a Washington driver’s license with an insurable driving record, and pass criminal background checks.

Requirements

At least one year of experience working in social services.
Must be able to obtain a Washington State Agency Affiliated Counselor credential within the first 60 days of hire.
Washington driver’s license and insurable driving record; driving between community locations in King County is an essential function.
Must successfully pass criminal background checks.
Skills and experience working with a wide range of housing barriers.
Ability to communicate effectively with collateral organizations that have contact with the individual.
Ability to work independently and effectively with others.
Sound judgment, appropriate professional boundaries, clear communication, and strong problem-solving skills.
Belief in Housing First principles and resourcefulness and knowledge of housing resources.

Nice To Haves

Bachelor’s degree in social work or a related field; work experience may be considered in lieu of a degree on a case-by-case basis.
Previous work with Veteran households experiencing homelessness and/or familiarity with the SSVF program.
Knowledge of Veteran services and resources and social service resources in King County, and of factors contributing to Veteran homelessness, including mental health, social adjustment, and cultural considerations specific to Veterans.
Experience with ethnic and cultural diversity.

Responsibilities

Connect with identified Veterans in King County and conduct outreach at streets, shelters, encampments, transitional housing, and community partner sites.
Determine program eligibility, help Veteran households obtain required documentation, and complete program enrollments.
Work with Veteran households to identify housing-related goals and needs, develop housing stability plans, and update plans as needed.
Collaborate with Veterans to obtain housing despite barriers such as evictions, criminal history, lack of income, and physical or mental health conditions; advocate with landlords and property managers.
Request and issue financial assistance in accordance with SSVF guidelines and individual needs identified in housing stability plans.
Connect Veterans with community partners for needs the program cannot meet, including ongoing support after program completion or transition.
Provide referrals to applicable resources.
Attend Veteran case conferences and interagency meetings, and collaborate with HUD-VASH, permanent supportive housing providers, other SSVF providers, and community partners.
Complete required documentation accurately and within established timeframes.
Maintain timely, regular supervision and communication with the supervisor.
Implement SSVF program changes and complete relevant training.
Ensure billings and data collection comply with agency policies and procedures and SSVF data collection guidelines; maintain participant files and records according to agency, county, and state guidelines.
Provide backup to fellow case managers and serve all Veterans supported by SSVF.
Participate in work groups that help shape the evolution of the SSVF program.
Perform other duties as assigned by management.

Benefits

Medical, dental, and vision insurance; Sound pays 100% of premiums for team member and child coverage to age 26, depending on the plan. Spouse or domestic partner coverage is available at the team member’s cost.
Life insurance equal to two times annual salary plus an additional $25,000, paid by Sound.
Long-term disability insurance covering 60% of monthly salary, paid by Sound.
Retirement plan contribution of 3% from Sound, with the team member 100% vested.
401(k) plan with pre-tax and/or Roth contributions by the team member.
Health Savings Account contribution of $1,133.33 for individual coverage or $2,266.67 for family coverage for eligible team members, prorated for new hires in the first year.
Flexible Spending Accounts for health care and dependent day care costs.
Employee Assistance Plan.
18 vacation days per year, increasing with years of service.
Nine holidays per year.
12 sick-leave days per year.
Bereavement leave for a death in the family.
Free parking at all Sound sites.
Free in-house professional training and $400 annually plus three paid days for approved off-site training.
Service awards at 5, 10, 15, 20, 25, 30, 35, and 40 years of service.