Case Manager (Veteran Services)

Veterans Multi-Service Center, Inc.•Wilmington, DE

2d•$23 - $26•Onsite

About The Position

The Case Manager provides trauma-informed advocacy and comprehensive case management for a portfolio of 15–30 Veteran households in the Supportive Services for Veteran Families program. The role helps Veterans and their families move from housing crisis toward permanent stability by co-developing and supporting individualized housing stability plans. The Case Manager serves as a navigator, helping participants access appropriate resources and services with equity and respect. The position maintains a housing-first focus and coordinates program services, outreach, referrals, benefits access, and financial assistance for eligible households. It also supports quality assurance, regulatory and agency-policy compliance, accurate case documentation, and collaboration with interdisciplinary teams and community partners. The position is based in the office and works Monday through Friday, 8:30 a.m. to 4:30 p.m.

Requirements

Bachelor’s degree or equivalent work experience in social services, non-profit management, administration, or case management.
At least two years of experience in non-profit, social services, or related program delivery and/or coordination among multiple stakeholders.
Experience working with grant-funded programs.
Experience working with diverse populations and low-income individuals.
Good computer skills, including knowledge of databases and Microsoft Word Suite.
Strong organizational, time-management, communication, and people skills.
Maintain a valid, unrestricted driver’s license, an acceptable driving record under agency policy, current automobile insurance, and vehicle registration.
Working knowledge of Microsoft Office software, including Word, Excel, and Outlook.
Ability to manage multiple assignments and maintain thorough, accurate files and contract documentation, with data integrity aligned to grant-funding requirements.
Knowledge of case management services and community resources, including Federal, State, and local assistance programs for housing, utilities, and disability benefits.
Ability to communicate effectively verbally and in writing; collaborate with colleagues, participants, and stakeholders; use analytical and critical-thinking skills; uphold ethical standards and professional boundaries; and remain composed in difficult circumstances.

Nice To Haves

Experience with veteran housing services.

Responsibilities

Maintain a caseload and provide case management with a housing-first focus.
Consult with clients to assess program eligibility and service needs.
Work with clients to create individualized housing stability plans with client-specific goals.
Provide ongoing support and expertise through assessment, planning, and implementation of program resources and services.
Consult with interdisciplinary teams as needed and take primary responsibility for assessment and completion of quality assurance program principles.
Collaborate with the case management team on service plans to coordinate approaches and achieve successful outcomes.
Ensure case files comply with regulatory agency standards and agency policies and procedures, including confidentiality, security, and safety requirements.
Organize program efforts to meet requirements for outreach, case management, and access to VA and other public benefits.
Provide financial assistance to eligible households as needed.
Conduct outreach to identify and serve target populations.
Develop and maintain relationships that generate referrals of Veteran households and promote agency services.
Attend internal, external, and community meetings and events relevant to the position, as required.
Perform additional program-related duties assigned by the Program Manager.
Maintain consistent and reliable attendance and perform other duties within the scope of the position as assigned by the Program/Department Manager.