SSVF - Resource Specialist

Community Hope•Parsippany-Troy Hills, NJ

1d•Hybrid

About The Position

The SSVF Resource Specialist provides screening, engagement, information, and referral services for Veterans and their families in the Supportive Services for Veteran Families (SSVF) Program. The role conducts initial eligibility screening by phone and email and provides information and referrals for mental health, substance abuse, housing, legal, and other social service needs for eligible and ineligible participants. The specialist is the first point of contact for Veterans and their families and provides customer service while maintaining participant confidentiality and documenting services accurately and promptly in the electronic health record. The position reports to the main office in Parsippany four days per week. After fully trained, the employee may work remotely one day per week. The specialist participates in appropriate employee, supervision, and training meetings and collaborates with the SSVF team to support quality service delivery.

Requirements

Bachelor’s degree in Social Work, Psychology, or Social Sciences.
One year of human service experience.

Nice To Haves

Call center or hotline experience preferred.

Responsibilities

Conduct initial eligibility screening by phone and email.
Provide information and referrals for mental health, substance abuse, housing, legal, and other social service needs.
Serve as the first point of contact for Veterans and their families and provide customer service.
Create, maintain, and update a catalog of community resources.
Document service delivery accurately and timely in the electronic health record.
Ensure and maintain participant confidentiality.
Participate in appropriate employee, supervision, and training meetings.
Collaborate with the SSVF team to ensure quality service delivery.