Assistant Director - SSVF

Friendship Place•Washington, DC

1d•$69,325 - $75,655•Hybrid

About The Position

The Assistant Director supports and supervises Project Coordinators in the Veterans Services Division in Washington, DC, and provides support to case managers, specialists, and navigators as needed. The role provides in-office one-on-one supervision to promote best practices and participant-centered services, and ensures quality assurance, grant compliance, and effective implementation. The position helps low-income Veteran families across the District of Columbia and listed counties in Maryland and Virginia become stably housed. It supervises three Project Coordinators and has indirect oversight of case managers, specialists, and a Housing Navigator. This is a hybrid role, with at least 50% of time spent in an office and up to 50% in the field supervising case managers, working with participants, attending community events, and participating in Continuum of Care meetings. Work from home may be approved depending on duties and organizational needs, but is not guaranteed and may be changed or discontinued. Hours are flexible between 7:00 AM and 8:00 PM; some evenings, holidays, and weekends may be required for operations and emergencies. The role is exempt and salaried and requires travel using reliable personal transportation. Friendship Place is a nonprofit serving the Washington, DC region. Its person-centered programs support individuals and families experiencing or at risk of homelessness through outreach, hospitality, health care, case management, housing, job placement, and advocacy. The organization emphasizes transparency, ethical practices, respect, accountability, and individualized services.

Requirements

Two years of experience in a similar setting is required.
One year of supervisory experience is required.
Strong HMIS data-entry skills.
Proficiency with Microsoft programs, including Word, Excel, PowerPoint, and Outlook, and with internet services and web-based reporting systems.
Must have or be able to obtain First Aid/CPR/AED certification that includes hands-on skills testing; Friendship Place provides the training.
Valid driver’s license, current auto insurance, and ability to operate a motor vehicle are required.
Must have reliable personal transportation for travel and maintain valid registration, insurance, and an acceptable motor vehicle record; provide current license and insurance documentation and promptly report changes.
Ability to maintain healthy and professional boundaries.
Ability to work in a diverse and challenging environment and to arrive at work and scheduled meetings on time.
Commitment to Friendship Place’s mission, vision, and core values.
Strong communication, listening, emotional-awareness, and timely-response skills; ability to communicate respectfully with participants, colleagues, and supervisors.
Accountability, reliability, integrity, confidentiality, professionalism, follow-through, and ability to accept constructive feedback.
Ability to work both independently and as part of a team.
Ability to treat participants, colleagues, vendors, and community partners with dignity and respect, including during conflict or challenging situations.
Ability to work compassionately and in a trauma-informed manner with people who may experience mental health or substance use challenges, while maintaining self-awareness and healthy boundaries.
Successful completion of required background investigations and clearances, which may include criminal history, fingerprint-based, protective-services registry, program-specific, pre-employment, and drug and alcohol screenings; government-issued identification, references, and employment verification are also required.
Continued employment depends on maintaining required clearances.

Nice To Haves

Bachelor’s degree in human services or a related field is preferred.
Strong clinical and crisis-management skills are preferred.
Knowledge of adult rehabilitation values and principles is preferred.
Understanding of and experience working with Veterans is preferred.

Responsibilities

Supervise Project Coordinators through monthly one-on-one meetings and support case managers, specialists, and navigators as needed.
Make decisions about grant spending and implementation of policies and procedures.
Provide quality assurance and monitoring for SSVF grants and budgets.
Support staff in working with Continuums of Care (CoCs), sharing information, promoting best practices, participating in coordinated entry, and developing leadership in the service area.
Ensure CARF standards are met across the Veterans Services Division and stay current on those standards.
Develop, review, update, and implement policies and procedures.
Ensure staff use best practices and provide participant-centered services.
Develop and manage goals, staff development, and timekeeping for direct reports.
Conduct quality assurance reviews of participant files, HMIS records, supervision notes, budgets, and other administrative documents.
Assist with HMIS data-quality monitoring and complete TCP data-quality reports as needed.
Collaborate with external service providers, including community and government agencies.
Complete monthly dashboard reports and quarterly goals-and-objectives reporting.
Upload monthly information to the VA Repository.
Maintain data and tracking notes in Excel.
Respond to participant crises and grievances as needed.
Assist with new staff development and onboarding.
Participate in multidisciplinary meetings and regular supervision.
Respond to participants’ needs with empathy and flexibility.
Attend professional trainings and conferences as needed.
Maintain compliance with assigned mandatory training and background clearances.
Model respectful, timely, solution-focused communication, accountability, professionalism, and a collaborative workplace culture.
Set clear expectations for staff and manage performance through regular feedback, coaching, documented corrective action when needed, and consistent application of standards.
Address conflicts constructively, maintain professional boundaries, support employee engagement, and demonstrate self-awareness and openness to feedback.
Apply relevant employment laws and maintain confidentiality; consult HR when appropriate.
Perform other duties as assigned.