Resource Specialist
About The Position
The Resource Specialist serves as a central resource within the Nursing Staffing Office, working closely with Nursing Supervisors to ensure adequate staffing across nursing units. The role monitors daily staffing needs, manages call-off notifications, secures replacements for staffing gaps, and maintains accurate posted departmental schedules. The specialist exercises sound judgment, maintains confidentiality, and applies working knowledge of the ONA and AFSCME collective bargaining agreements. This is a part-time position scheduled Monday, Friday, and every other weekend, with flexible shifts. It operates primarily in a professional office setting within a healthcare facility and uses standard office equipment. The role does not involve direct patient care, though occasional presence in clinical areas may result in potential exposure to infectious diseases. Appropriate training and personal protective equipment are provided as needed.
Requirements
- High school graduation with courses in office practices, including word processing.
- Understanding of basic computer network functions.
- Microsoft Office skills, specifically Word, PowerPoint, Excel, and Publisher.
- Knowledge of staffing software programs.
- Ability to use a multiple-phone-line telephone system with excellent telephone etiquette.
- Exceptional organizational and multitasking ability.
- Ability to work independently with minimal supervision.
- Excellent English, punctuation, spelling, grammar, and proofreading skills.
Nice To Haves
- Supplemental coursework in a secretarial or clerical capacity.
- Three years of previous experience in an administrative or secretarial setting, a healthcare staffing office, or a nursing unit.
Responsibilities
- Assist with call-off notifications by receiving them when appropriate, documenting absences, and communicating them promptly to Nursing Managers.
- Identify anticipated and unplanned staffing gaps and contact per diem staff, float pool employees, agency resources, or eligible department staff in accordance with applicable union contract language.
- Manage departmental schedules after posting, accurately documenting and communicating changes, replacements, and amendments.
- Make outgoing staffing calls as directed, following established contact-order and response-documentation protocols.
- Apply ONA and AFSCME collective bargaining agreement provisions concerning scheduling, overtime, call-in order, and equitable distribution of hours.
- Collaborate with Nursing Supervisors to address staffing concerns, escalate unresolved gaps, and support safe patient care ratios.
- Maintain accurate staffing logs, databases, records, reports, and time records as directed by nursing leadership.
- Monitor schedule variance during each shift and communicate potential coverage concerns proactively.
- Coordinate with House Supervisors about census fluctuations, float assignments, and cross-training opportunities affecting unit staffing.
- Assist with orientation of new staffing office staff and provide support with scheduling software, tools, and processes.
- Comply with ONA, AFSCME, and DNV standards in staffing and staffing clerk duties.
- Support the hospital's mission, vision, values, policies, and procedures and participate in required DNV program education applicable to the position.
- Perform other related duties as assigned by the Nursing Supervisor manager or designee.
Benefits
- Employer-paid medical benefits.
- Employer-paid dental benefits.
- Employer-paid vision benefits.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
