Case Manager (SSVF)

Insight Housing•Sacramento, CA

4d•$28 - $30

About The Position

Insight Housing’s Roads Home program assists low-income Veteran families experiencing homelessness in attaining housing placement and housing stability. Services include street and venue-based outreach, case management, permanent housing placement, temporary financial assistance, employment assistance, and help obtaining VA and other benefits. The program works with participants to develop and carry out action plans that improve health and wellness. Under the supervision of the Program Manager, the Case Manager provides case management and housing stabilization services to homeless Veteran families. The role addresses housing barriers and promotes housing stability, including coordinating services to connect participants with the VA and other necessary supportive services.

Requirements

High school education required.
At least one year of experience providing direct support services to people experiencing homelessness, mental health issues, substance abuse, or other social issues. Translatable military experience, relevant internship or volunteer experience, or administrative experience may be considered; prior customer service, mentorship, administrative, extensive documentation, life-training skills, or military eligibility-advisement experience may also be considered.
Ability to complete CPR and First Aid training.
Proficiency with computers and Microsoft Office, including Word, Excel, Outlook, and Teams.
Commitment to serving people experiencing homelessness and understanding and sensitivity to issues affecting homeless, low-income, mentally disabled, and chemically dependent people.
Ability to interact supportively and professionally with staff and clients from diverse cultural and economic backgrounds.
Ability to provide good customer service, communicate effectively, and remain calm in stressful situations.
Ability to work independently and as part of a team.
Excellent written and oral communication skills.
Excellent interpersonal and crisis intervention skills, a can-do and flexible attitude, and ability to work under high pressure.
Ability to maintain professional conduct, attitude, and appearance.
Valid California driver license, reliable personal vehicle, current personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies.
Ability to receive and maintain criminal records clearance.
Ability to meet the physical requirements, including potentially lifting or moving up to 50 pounds.

Nice To Haves

Bachelor’s degree in Social Services or a related field.
Experience with a Homeless Management Information System (HMIS).

Responsibilities

Coordinate SSVF client intake, conduct initial assessments and eligibility determinations for new referrals, and create and maintain electronic client files.
Provide street and venue-based outreach to homeless Veterans.
Maintain an assigned client caseload and provide intensive housing and vocational case management to Veterans and their families.
Conduct home visits as assigned.
Involve clients in the design and delivery of supportive services and ensure they have an active voice in their goal and service plans.
Collaborate with the Housing Specialist to maintain positive landlord relationships.
Develop individual budgets and service plans with each Veteran client.
Coordinate and link clients to Veteran services enrollment, crisis intervention, vocational and employment assistance, general health and dental services, income support and benefits, substance abuse treatment, mental health services, and consumer and family involvement.
Meet weekly with participants to identify short- and long-term goals and address money management and employment or education issues.
Help participants retain housing and maximize independence and self-sufficiency through referrals and connections to community services and resources.
Provide crisis intervention as needed.
Maintain and secure comprehensive case files and prepare and submit required program reports.
Provide the Program Manager with information and recommendations about program evaluation and modifications to meet client and community needs, funding requirements, and Insight Housing’s mission.
Co-facilitate housing clinics, groups, and other HCMT activities.
Maintain HMIS records, including client intakes and program entry and exit, and enter data within 24 hours of service delivery.
Follow confidentiality laws and reporting requirements and maintain knowledge of HIPAA certification standards.
Drive a personal or agency vehicle to field locations and other program sites as required, document and report mileage, and comply with agency vehicle policy.
Help promote a safe, healthy, and clean working environment consistent with agency health and safety practices.
Attend and participate in assigned meetings and trainings.
Complete and submit timesheets accurately and on time.
Work within Insight Housing’s Code of Conduct.
Perform other tasks as assigned.

Benefits

Free dental and vision coverage.
19 paid holidays, including three mental health days.
Retirement plan with a match.
Paid training.
10-year anniversary sabbatical.
Flexible Spending Accounts.
Professional Development Allowance.
Paid parental leave benefit.
Discounted pet insurance.
Affordable health insurance, including a free healthcare option for employees.
Employer-paid 50% coverage for dependents’ vision, dental, and health insurance.