SSVF Case Manager

Friendship Place•Washington, DC

3d•Hybrid

About The Position

The SSVF Case Manager provides shallow subsidy, homeless prevention, and rapid re-housing services to low-income Veteran households through the Supportive Services for Veteran Families grant. The position primarily implements the Shallow Subsidy initiative and helps develop related best practices. Following the Veterans First Housing First model, the Case Manager uses a participant-centered approach to help Veteran families obtain or maintain permanent housing and achieve housing stability, with a goal of stability within 90 days. Services cover Washington, DC, and specified counties in Maryland and Virginia. At least 50% of the role may involve field work with participants, in vehicles, outdoors, or in shelters; other time is spent on administrative work and supervision. The position is hybrid. Work from home may be approved according to job duties and organizational needs, but is not guaranteed and may change or end based on performance, service delivery requirements, or operational considerations. Hours are flexible between 7:00 AM and 8:00 PM. Some evenings, holidays, and weekends may be required to support operations and respond to emergencies; schedules may change based on operational needs. The Case Manager is responsible for maintaining participant records and files, coordinating with landlords and service providers, and delivering responsive, professional, culturally responsive, and trauma-informed support. The role requires travel and reliable personal transportation. Employment is contingent on required background clearances and screenings, and continued employment depends on maintaining those clearances.

Requirements

High school diploma or GED is required.
Must have or be able to obtain First Aid/CPR/AED certification that includes hands-on skills testing; Friendship Place provides the training.
Valid driver's license, current auto insurance, and ability to operate a motor vehicle are required.
Must have reliable access to personal transportation and meet organizational or insurance carrier motor vehicle record standards.
Proficiency in Microsoft programs, including Word, Excel, PowerPoint, and Outlook.
Internet services and web-based reporting systems are required.
Ability to learn database programs.
Excellent customer service skills, including kindness, respect, and meeting service expectations.
Ability and willingness to work in a diverse and challenging environment.
Ability to maintain healthy and professional boundaries.
Ability to arrive at work and scheduled meetings on time.
Strong commitment to Friendship Place’s mission, vision, and core values.
Ability to work compassionately and in a trauma-informed manner with people who may be experiencing mental health or substance use challenges, including in emotionally sensitive situations.
Successful completion of applicable background investigations, clearances, pre-employment drug and alcohol screenings, and required reference, identity, and employment verifications.
Maintain required clearances throughout employment.
Demonstrate clear, respectful, responsive communication with participants, colleagues, and supervisors.
Demonstrate accountability, reliability, confidentiality, professionalism, and ability to meet deadlines and follow through on commitments.
Ability to work successfully both independently and as part of a team.
Treat coworkers, participants, vendors, supervisors, and community partners with dignity and respect, including during conflict or challenging situations.

Nice To Haves

Bachelor’s degree preferred.
One year of experience in a similar setting preferred.
Understanding and experience working with Veterans preferred.

Responsibilities

Provide shallow subsidy and/or traditional case management services to at least 50 low-income Veteran participants consistently throughout a two-year period.
Develop, implement, and revise 90-day and two-year housing stability plans with Veteran participants.
Monitor income changes and assist participants with budgeting at least quarterly.
Deliver face-to-face contact to participants when safe and appropriate.
Foster participant wellness and independence; assess individual needs, preferences, and strengths.
Assist participants in locating or maintaining permanent housing.
Make appropriate referrals to identified services.
Act as a liaison with landlords and other community stakeholders.
Collaborate with community, government, and VA agencies providing services to participants.
Participate in multidisciplinary meetings and regular supervision.
Maintain paper and electronic files and participant records in the Homeless Management Information System.
Respond to participant needs and requests with empathy and flexibility.
Communicate professionally and clearly in written and verbal interactions to support service delivery and collaboration.
Demonstrate integrity, cultural responsiveness, and mission alignment in a fast-paced, equity-driven environment.
Maintain compliance with mandatory training and background clearances.
Seek professional development opportunities and participate in multidisciplinary team meetings and supervision.
Perform other duties as assigned.
Maintain reliable personal transportation, required vehicle registration and insurance, an acceptable motor vehicle record, and provide updated license or insurance documentation when required.