SSVF Case Manager-VETS-Western, MD

Friendship Place•Frederick, MD

5d•$28 - $31•Hybrid

About The Position

The SSVF Case Manager provides shallow subsidy, homeless prevention, and rapid re-housing services to low-income Veteran households through the Supportive Services for Veteran Families grant. The position primarily implements the Shallow Subsidy initiative and develops related best practices. Following a Housing First philosophy, the Case Manager uses a participant-centered approach to help Veteran households obtain or maintain permanent housing and achieve housing stability. The role serves participants in DC, Arlington, Alexandria, Loudoun, Prince William, Fairfax, Montgomery, Frederick, and Prince George's counties. At least 90% of the time may be spent in the field with participants, in a vehicle, outdoors, or in shelters; remaining time is spent on administrative paperwork and supervision. The position is hybrid. Work-from-home may be approved based on duties and organizational needs, but is not guaranteed and may be adjusted or discontinued. Work hours are flexible between 7:00 AM and 8:00 PM, with some evenings, holidays, and weekends potentially required to support operations and respond to emergencies. The position is full-time, hourly, and non-exempt, with an hourly wage range of $27.94 to $30.53. Starting pay is determined by a set step system based on position requirements, completed education, credentials, and experience, and is not open to negotiation.

Requirements

Must have or be able to obtain First Aid/CPR/AED certification, including a hands-on skills testing module; Friendship Place will provide the training.
A valid driver's license, current auto insurance, and ability to operate a motor vehicle are required.
Must have reliable access to personal transportation and a vehicle meeting legal requirements, including valid registration and current insurance.
Must provide current copies of a valid driver's license and proof of insurance, maintain an acceptable Motor Vehicle Record, and promptly provide updated documentation if license status or insurance coverage changes.
Proficiency in Microsoft programs, including Word, Excel, PowerPoint, and Outlook, internet services, and web-based reporting systems is required.
Excellent customer service, including kindness, respect, and meeting service expectations.
Ability and willingness to work in a diverse and challenging environment.
Knowledge of Microsoft Word and ability to learn database programs.
Ability to maintain healthy and professional boundaries.
Ability to arrive on time for work and scheduled meetings.
Strong commitment to Friendship Place's mission, vision, and core values.
Ability to work compassionately, with self-awareness and healthy boundaries, with individuals who may experience mental health or substance use challenges and in emotionally sensitive situations, using a respectful, trauma-informed approach.
Successful completion of required background investigations and clearances, which may include state and federal criminal history and fingerprint-based checks, protective services registry checks, program-specific or funding-source clearances, and pre-employment drug and alcohol screenings.
Must provide valid government-issued identification, references, and verification of current and/or previous employment, and maintain required clearances throughout employment.
Ability to sit for extended periods and perform repetitive motions and positions.
Ability to operate a motorized vehicle; some lifting of up to 20–25 pounds may be required.

Nice To Haves

Bachelor's degree preferred.
One year of experience in a similar setting preferred.
Understanding of and experience working with Veterans preferred.

Responsibilities

Provide shallow subsidy case management services to at least 50 low-income Veteran participants consistently over a two-year period.
Develop, implement, and revise 90-day and two-year housing stability plans with Veteran participants.
Monitor changes in income and assist participants with budgeting at least quarterly.
Deliver face-to-face services to participants.
Foster participant wellness and independence.
Engage participants and assess their individual needs, preferences, and strengths.
Assist participants in locating or maintaining permanent housing.
Make appropriate referrals to identified services.
Act as a liaison with landlords and other community stakeholders.
Collaborate with community, government, and VA agencies providing services to participants.
Participate in multidisciplinary meetings and regular supervision.
Maintain paper files and participant electronic records in the Homeless Management Information System.
Respond to participants' needs and requests with empathy and flexibility.
Complete SOAR training and certification to submit SOAR applications to help increase household income.
Attend professional trainings and conferences as needed.
Perform other duties as assigned.
Maintain timely and professional communication, accountability, confidentiality, reliable attendance, and respectful collaboration with participants, colleagues, and community partners.