WFS SSVF Case Manager

Goodwill Industries of the Inland Northwest•Spokane, WA

About The Position

The WFS SSVF Case Manager provides supportive services and case management to Veterans and their families through a grant-funded program. The role helps eligible participants improve housing security by developing and carrying out Individual Housing Plans and providing or coordinating direct and indirect services through Goodwill and partner agencies. The Case Manager assesses participants’ needs, helps establish individualized housing stability goals, monitors participants from intake through program exit, confirms eligibility as required, and connects participants with needed supportive services. The role also coordinates with the Department of Veterans Affairs, community agencies, and Workforce & Family Services; maintains accurate and timely records; and follows Goodwill policies, CARF standards, confidentiality requirements, and applicable safety and regulatory standards. Occasional evening or weekend work may be required. A valid driver’s license and personal auto insurance are required, along with passing background and driver record checks.

Requirements

Bachelor’s degree from a four-year college or university; or one to two years of related experience and/or training; or an equivalent combination of education and experience.
Valid driver’s license and personal auto insurance.
Must pass a background check and driver record check.

Responsibilities

Coordinate or provide supportive services to help participants achieve and maintain housing stability.
Assess participant needs and priorities and develop individualized housing stability plans with specific goals and steps.
Monitor participants from intake through program exit, ensure access to needed supportive services, and reevaluate eligibility according to program requirements.
Interpret and explain eligibility requirements, application details, and program-specific information.
Gather and document information about participants’ health, income, public-benefit eligibility, employment skills, background, family relationships and supports, and living situation to identify suitable services.
Coordinate with department staff and contracted community agencies to support completion of Individual Housing Plans.
Build informal community networks, locate resources, and make referrals as needed to support Individual Housing Plans.
Participate in meetings, staffings, and other activities to promote and review Individual Housing Plans and case management efforts.
Provide other services and activities in accordance with the Department of Veterans Affairs SSVF program guide and as directed by the Program Manager.
Maintain effective working relationships with participants, referral agencies, community partners, and team members.
Enter and maintain paperwork and related records accurately, currently, and in compliance, in a timely manner.
Seek new revenue sources that support Goodwill’s mission and align with its strategic plan.
Provide services in accordance with Goodwill policies and procedures, CARF standards, and safety principles.
Work occasional evenings or weekends as needed.
Make required notifications to law enforcement, supervisors, or other appropriate individuals.
Treat all Veterans with respect, regardless of circumstances, behavior, or needs.
Collaborate with Workforce & Family Services to provide participant services.
Follow Goodwill policies, procedures, and directives to help ensure the safety of personnel and property.
Wear and maintain required personal protective equipment.
Maintain agency confidentiality.
Comply with health, safety, and fire standards and applicable local, state, and federal regulations, including WISHA and OSHA.
Perform other duties as assigned.