WFS SSVF Case Manager - Spokane, WA - Full-time/Hourly

Goodwill Industries of the Inland Northwest•Spokane, WA

About The Position

The SSVF Case Manager provides supportive services to Veterans and their families through a grant-funded program. The role provides direct and indirect case management services to Veterans, developing and carrying out Individual Housing Plans to improve housing security for eligible participants through Goodwill and partner agencies. The position requires a valid driver license and personal auto insurance, and applicants must pass background and driver record checks. The Case Manager coordinates supportive services, assesses participant needs, develops and monitors individualized housing stability plans, and connects participants with appropriate resources. The role also works collaboratively with department staff, contracted community agencies, and other partners; maintains timely and accurate program documentation; and performs services in accordance with program guidance, Goodwill policies, CARF standards, and applicable safety requirements. Occasional evening or weekend shifts may be required.

Requirements

Bachelor's degree from a four-year college or university; or one to two years of related experience and/or training; or an equivalent combination of education and experience.
Valid driver license.
Personal auto insurance.
Must pass a background check and driver record check.

Responsibilities

Coordinate and/or provide supportive services to help participants achieve and maintain housing stability.
Assess participant needs, develop individualized housing stability plans with specific plans and goals, monitor participants from intake through program exit, ensure needed services are obtained, and re-evaluate eligibility as required.
Explain eligibility requirements, application details, and program-specific information to participants.
Gather and document information about household needs and priorities, including health, income, public benefits eligibility, employment skills, background, family relationships and supports, and living situation.
Coordinate activities and collaborate with department staff and contracted community agencies to support completion of Individual Housing Plans.
Use community networks to locate resources and make referrals in support of Individual Housing Plans.
Participate in meetings, staffings, and other activities to promote and review the effectiveness of Individual Housing Plans and case management efforts.
Conduct services and activities in accordance with the Department of Veterans Affairs SSVF program guide and at the direction of the Program Manager.
Establish and maintain positive working relationships with participants, referral agencies, community partners, and team members.
Enter and maintain paperwork and related activities accurately, currently, in compliance, and in a timely manner.
Seek new sources of revenue that support Goodwill's mission and strategic plan.
Provide services in accordance with Goodwill policies and procedures, CARF standards, and safety principles for personnel, participants, and property.
Maintain flexibility to work occasional evenings or weekend shifts.
Make required notifications to law enforcement, supervisors, and other appropriate individuals.
Demonstrate respect for all Veterans regardless of circumstances, behavior, or needs.
Collaborate with Workforce & Family Services to provide participant services.
Follow Goodwill Industries of the Inland Northwest policies, procedures, and directives to assure the safety of personnel and property.
Properly wear and maintain required Personal Protective Equipment (PPE).
Maintain agency confidentiality.
Comply with health, safety, and fire standards and applicable local, state, and federal regulations, including WISHA and OSHA.
Perform other duties as assigned.