WFS Team Member Support Specialist - Spokane, WA - Full-time/Hourly

Goodwill Industries of the Inland Northwest•Spokane, WA

3d•$25 - $27

About The Position

The Team Member Support Specialist within the GoodLife program provides resources and referrals to Goodwill employees to build independence and promote stability in the workplace and their personal lives. The role provides direct and indirect support and referrals to partner and community agencies. Applicants must pass a background check and driver record check. A cover letter must be submitted with the completed application. The posting may be removed before its stated deadline if enough qualified applications are received.

Requirements

Bachelor’s degree from a four-year college or university; or two years of case management, navigator, or mentor experience and/or training; or Health Care Authority Certified Peer Specialist certification (or ability to obtain it within 90 days of employment); or an equivalent combination of education and experience.
Must pass a background check and driver record check.
Must be able to travel between GIIN locations.
Must maintain agency confidentiality and comply with applicable policies and safety requirements.

Responsibilities

Collaborate with Team Members to identify needs and priorities and jointly create a plan of action.
Gather and record demographic and referral information in the established Electronic Health Record within 24 hours of initial contact, and accurately document all services provided.
Identify and refer Team Members to Goodwill Industries of the Inland Northwest and community resources to support independence and stability.
Provide direct support, coaching, and mentoring to help reduce barriers and navigate resources.
Maintain current knowledge of community resources and develop relationships with local community organizations.
Create individualized plans with specific objectives for Team Member requests.
Deliver culturally competent services while practicing cultural humility.
Maintain confidentiality and use authorized Releases of Information to coordinate services and advocate for Team Members with collateral contacts as appropriate.
Monitor and follow up with Team Members while cases are active; close cases monthly when goals are achieved or at the Team Member’s request.
Travel between GIIN locations and maintain flexibility to work occasional evenings or weekends with supervisor approval.
Treat all Team Members with respect, regardless of circumstances, behavior, or needs.
Participate in meetings, staffings, trainings, and community activities as a positive, professional ambassador of GIIN.
Establish and maintain professional working relationships with Team Members, managers, GIIN leadership, community partners, and resources.
Notify the supervisor, law enforcement, and other appropriate entities about safety concerns or when required by mandated-reporting laws or GIIN policy.
Work independently and collaborate with GIIN departments, site managers, and colleagues to promote GoodLife services and activities.
Stay informed about policies and state and federal laws pertaining to GIIN and the individuals it serves.
Participate in quality assurance, continuous improvement, outcome measurement, and reporting systems.
Track revenue and expenses.
Provide services in accordance with GIIN policies, CARF accreditation standards, and safety principles.
Collaborate with WFS to provide participant services.
Follow Goodwill Industries of the Inland Northwest policies, procedures, and directives to ensure the safety of personnel and property.
Properly wear and maintain required personal protective equipment.
Maintain agency confidentiality; violations may result in immediate dismissal.
Promote and follow safe work practices, maintain an orderly work area, and comply with health, safety, fire, WISHA, OSHA, and other applicable regulations.
Perform other duties as assigned.