WFS Team Member Support Specialist

Goodwill Industries of the Inland Northwest•Spokane, WA

1d•Onsite

About The Position

The Team Member Support Specialist within the GoodLife program provides Goodwill team members with resources, referrals, and direct or indirect service support to build independence and promote stability at work and in their personal lives. The specialist collaborates with team members to identify needs and priorities, develop individualized plans, provide coaching and mentoring, and connect them with Goodwill and community resources. The role includes documenting services and referrals in an Electronic Health Record, maintaining confidentiality, following up on active cases, and coordinating with community partners and Goodwill staff. The position travels between Goodwill Industries of the Inland Northwest locations and may require occasional evening or weekend shifts with supervisor approval. A background check and driver record check are required.

Requirements

Bachelor’s degree from a four-year college or university; or two years of case management, navigator, or mentor experience and/or training; or Health Care Authority Certified Peer Specialist certification (or ability to obtain it within 90 days of employment); or an equivalent combination of education and experience.
Must pass a background check and driver record check.

Responsibilities

Collaborate with team members to determine their needs and priorities and jointly design a plan of action.
Gather and record demographic and referral information in the established Electronic Health Record within 24 hours of initial contact.
Accurately document all services provided to team members in the established Electronic Health Record.
Identify and refer team members to Goodwill Industries of the Inland Northwest and community resources.
Provide direct support, coaching, and mentoring to reduce barriers and help team members navigate resources.
Maintain current knowledge of community resources and build relationships with local community organizations.
Create individualized plans for team member requests, including specific plans and objectives.
Practice cultural humility and demonstrate the attitudes, knowledge, and skills needed to deliver culturally competent services.
Maintain confidentiality and use Release of Information authorizations to facilitate services and communicate with authorized collateral contacts.
Monitor and follow up with team members while cases are active, and close cases monthly when goals and objectives are accomplished or at the team member’s request.
Travel between Goodwill Industries of the Inland Northwest locations.
Demonstrate respect and value for all team members, regardless of circumstances, behavior, or needs.
Participate in meetings, staffings, trainings, and community activities as a positive and professional ambassador of Goodwill Industries of the Inland Northwest.
Establish and maintain positive, professional working relationships with team members, managers, Goodwill leadership, and community partners and resources.
Notify the supervisor, law enforcement, and other appropriate entities about safety concerns or when required by mandated reporting statutes or Goodwill policy.
Work independently and collaborate with Goodwill departments, site managers, and colleagues to promote GoodLife services and activities.
Stay informed about policies and state and federal laws pertaining to Goodwill Industries of the Inland Northwest and the individuals it serves.
Participate in quality assurance, continuous improvement, outcome measurement, and reporting systems.
Track revenue and expenses.
Provide services in accordance with Goodwill policies, CARF accreditation standards, and safety principles.
Work collaboratively with WFS to provide participant services.
Follow Goodwill Industries of the Inland Northwest policies, procedures, and directives to ensure the safety of personnel and property.
Properly wear and maintain required Personal Protective Equipment.
Maintain agency confidentiality; confidentiality violations are grounds for immediate dismissal.
Comply with and promote safe practices, maintain an orderly work area, and comply with health, safety, fire, WISHA, OSHA, and other local, state, and federal requirements.
Perform other duties as assigned.