Member Support Specialist

PDI Technologies • Alpharetta, GA

3d

About The Position

The Member Support Specialist provides courteous, urgent, and efficient support to members by resolving questions and complaints. The role uses in-depth knowledge of clients’ payment and loyalty programs and collaborates with internal teams to deliver effective member support. The position requires strong problem-solving, analytical, and communication skills, along with a willingness to learn new information regularly. The available shift is Monday through Friday, 9:00 a.m. to 6:00 p.m. Central Time; the employee must also be able to work various shifts if business needs arise.

Requirements

• High school diploma or GED.
• Highest sense of integrity and discretion.
• Ability to remain professional and courteous with customers at all times.
• Excellent written and verbal communication skills.
• Ability to build relationships and strong alliances across the organization.
• Willingness to learn daily, learn quickly, and apply knowledge appropriately.
• Ability to work independently and in a team environment.
• Technical literacy and analytical thinking skills.
• Ability to work various shifts if business needs arise.
• Proficiency with MS Office and good typing skills, with a minimum typing speed of 40 words per minute.
• Positive, professional, empathetic, and customer-focused manner.
• Solid organization and work prioritization skills.
• Care about doing a great job and desire to grow professionally.

Nice To Haves

• 1–2 years of experience in a helpdesk or call center environment preferred.
• Any customer service experience is a plus.

Responsibilities

• Address member inquiries professionally to build positive relationships and long-term memberships.
• Resolve member issues efficiently.
• Monitor the email queue and handle member inquiries and questions.
• Follow up on member inquiries by taking specific action in a timely manner.
• Work on short-term special projects to provide customized support for new programs.
• Stay current on product and program knowledge and company policy changes by working with the Management Team.
• Handle confidential customer information with the highest levels of integrity.
• Work effectively as a team player in a fast-paced, high-energy, change-oriented environment.
• Track and report systemic issues to management and provide insight on trends.
• Participate in additional training courses when needed.
• Perform other duties as assigned.

Benefits

• Competitive salary and market-competitive benefits.
• Quarterly perks program.
• Ample time off and encouragement of work-life balance.
• Hybrid working arrangements where appropriate.
• Continuous learning, professional certifications, and leadership development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED