Member Support Specialist

Five Star Solutions•Brownsville, TX

2d•Remote

About The Position

The Member Support Specialist is the first point of contact for members, clients, or customers. The role handles inbound and outbound calls, responds to text messages and emails, manages customer cases, accurately documents interactions, and supports a positive customer experience. The position is remote for candidates residing in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY. The position is full-time, 40 hours per week, with a listed work window of 8:00 a.m.–7:00 p.m. CST, Monday through Friday. Paid training is typically 1–2 weeks, scheduled 8:00 a.m.–5:00 p.m. CST, Monday through Friday. Starting pay is $14 per hour, with an additional $1 per hour shift differential for nights and weekends. The role is benefit-eligible on the first day of the month after 60 days. Five Star Solutions states that it values diversity and is committed to cultivating a professional, diverse workforce. It is an equal opportunity employer, including veterans, people with disabilities, and LGBT individuals, and participates in E-Verify. The company may use AI tools to support parts of hiring, but final hiring decisions are made by humans.

Requirements

High school diploma or equivalent.
Strong verbal and written communication skills.
Excellent active listening skills.
Strong interpersonal and relationship-building abilities.
Ability to communicate clearly, professionally, and empathetically.
Strong attention to detail and commitment to accuracy.
Ability to manage multiple tasks and priorities simultaneously.
Strong organizational and time-management skills.
Ability to work independently and as part of a team.
Proficiency with CRM, case management, or customer support systems.
Basic computer and data-entry skills.

Nice To Haves

At least 1 year of customer service, call center, support, or case management experience; this experience is preferred.

Responsibilities

Handle inbound and outbound phone calls professionally and efficiently.
Respond to customer inquiries through text, email, and other communication channels.
Create, update, and manage customer cases in company systems.
Document all interactions accurately and completely.
Resolve routine customer issues and inquiries at first contact whenever possible.
Escalate complex issues to the appropriate team when necessary.
Follow established processes, workflows, and compliance requirements.
Maintain accurate records and ensure data integrity.
Monitor open cases and follow up as needed to ensure timely resolution.
Meet quality, productivity, and service-level expectations.
Collaborate with internal teams to resolve customer concerns.
Provide a positive, empathetic, and professional customer experience.