Member Support Specialist

PDI Technologies • Alpharetta, GA

4d

About The Position

The Member Support Specialist provides support to members, helping resolve questions and complaints with courtesy, urgency, and efficiency. The role requires knowledge of clients’ payment and loyalty programs and collaboration with internal teams. The successful candidate demonstrates problem-solving, analytical, and communication skills, along with enthusiasm for learning.

Requirements

• High school diploma or GED.
• Highest sense of integrity and discretion.
• Ability to remain professional and courteous with customers at all times.
• Excellent written and verbal communication skills.
• Ability to build relationships and strong alliances across the organization.
• Willingness to learn quickly and use knowledge appropriately.
• Ability to work independently and in a team environment.
• Technical literacy and analytical thinking skills.
• Ability to work various shifts if business needs arise.
• Proficiency with MS Office and good typing skills, with a minimum speed of 40 words per minute.
• Positive, professional, empathetic, and customer-focused manner.
• Solid organizational and work-prioritization skills.
• Care about doing a great job and desire to grow professionally.

Nice To Haves

• 1–2 years of experience in a helpdesk or call center environment is preferred.
• Customer service experience.

Responsibilities

• Address member inquiries professionally to build positive relationships and long-term memberships.
• Resolve issues efficiently.
• Monitor the email queue and handle member inquiries and questions.
• Follow up on member inquiries by taking specific action in a timely manner.
• Work on short-term special projects to provide customized support for new programs.
• Work with the Management Team to stay informed about product and program knowledge and company policy changes.
• Handle confidential customer information with the highest levels of integrity.
• Work as a team player in a fast-paced, high-energy, change-oriented environment.
• Track and report systemic issues to management and provide insight on trends.
• Participate in additional training courses when needed.
• Perform other duties as assigned.

Benefits

• Competitive salary.
• Market-competitive benefits.
• Quarterly perks program.
• Ample time off.
• Hybrid working arrangements where appropriate.
• Continuous learning opportunities.
• Professional certifications.
• Leadership development opportunities.
• Supportive global culture that values diversity, inclusion, authenticity, trust, curiosity, and diversity of thought.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED