Member Support Specialist
About The Position
MotivHealth is seeking detail-oriented and organized Member Support Specialists to assist members with questions about their company-provided health insurance plans, guide them through enrollment or service issues, and support day-to-day operations. The role suits someone who thrives in a fast-paced environment, takes initiative, and enjoys helping others. The specialist will also help improve processes, maintain accurate records, and provide a high-quality member experience. This role requires a dedicated home workspace and a secure, reliable, high-speed internet connection capable of supporting daily work activities. Candidates must be able to work independently and collaborate effectively in a fully remote or hybrid environment. MotivHealth is an innovative insurance company that creates and administers customized insurance plans intended to lower the cost of providing benefits while increasing access to high-quality healthcare.
Requirements
- Healthcare customer service experience is ideal; examples include work as a receptionist, medical administrative assistant, or patient service representative.
- Tech savvy, with the ability to navigate PC systems and text messaging tools.
- Microsoft Office experience.
- Experience taking calls, resolving issues, and following up on escalated issues.
- Ability to multitask using several internal systems while addressing member concerns.
- Available to work Monday through Friday, 8 a.m. to 5 p.m.
- Ability to work independently and collaborate effectively in a fully remote or hybrid environment.
- A dedicated home workspace and secure, reliable, high-speed internet connection capable of supporting daily work activities.
Nice To Haves
- Spanish/English bilingual ability.
- Weekend shifts are available if desired.
Responsibilities
- Assist members by inbound and outbound phone calls regarding their company-provided health insurance plan.
- Review, analyze, and address account discrepancies and claims history.
- Use internal resources and multiple systems to address questions and concerns.
- Provide a positive customer experience using a happy, upbeat tone.
- Perform other duties and responsibilities assigned by company management.
Benefits
- Affordable health, vision, and dental insurance for the employee and family.
- Company HSA contributions up to $2,300 per year.
- Wellness program.
- Company automatically contributes 3% to retirement.
- Career development and growth opportunities.
- 15 days of PTO and 10 paid holidays per year.
- UTA commuter program.
- Bonus opportunities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
