SSVF Case Manager-VETS-Western, MD

Friendship Place•Frederick, MD

4d•Hybrid

About The Position

The SSVF Case Manager provides shallow subsidy, homeless prevention, and rapid re-housing services to low-income Veteran households through the Supportive Services for Veteran Families grant. The position primarily implements the Shallow Subsidy initiative and develops related best practices. Following a Housing First model and participant-centered approach, the Case Manager helps Veteran households quickly obtain or maintain permanent housing and achieve housing stability. Participants are served in DC, Arlington, Alexandria, Loudoun, Prince William, Fairfax, Montgomery, Frederick, and Prince George's counties. At least 90% of the work may take place in the field with participants, in a vehicle, outdoors, or in shelters. Remaining work includes office-based paperwork and supervision meetings. The role is hybrid; work from home may be approved but is not guaranteed and may change or be discontinued based on job duties, performance, service delivery, or operational needs. Hours are flexible between 7:00 AM and 8:00 PM, with some evenings, holidays, and weekends potentially required to support operations and respond to emergencies. The position requires travel and reliable access to personal transportation. The position is full-time, 1.0 FTE, hourly, and non-exempt. The pay range is $27.94–$30.53 per hour, with starting pay determined by a set step system based on position requirements, completed education, credentials, and work experience. The Case Manager reports to the Program Coordinator and has no direct or indirect reports.

Requirements

A bachelor’s degree is preferred.
One year of experience in a similar setting is preferred.
Must have or be able to obtain First Aid/CPR/AED certification that includes hands-on skills testing; the employer provides training.
A valid driver’s license, current auto insurance, and ability to operate a motor vehicle are required.
Must have reliable access to personal transportation and a vehicle meeting legal requirements, including valid registration and current insurance.
Must provide current copies of a valid driver’s license and proof of insurance and maintain an acceptable Motor Vehicle Record under organizational or insurance carrier standards.
Must notify the employer and provide updated documentation within a legally appropriate timeframe if driver’s license status or insurance coverage changes.
Proficiency with Microsoft programs, including Word, Excel, PowerPoint, and Outlook, is required.
Internet services and web-based reporting systems are required.
Ability to learn database programs.
Excellent customer service skills, including kindness, respect, and meeting service expectations.
Ability and willingness to work in a diverse and challenging environment.
Ability to maintain healthy and professional boundaries.
Ability to arrive on time for work and scheduled meetings.
Strong commitment to Friendship Place’s mission, vision, and core values.
Must be compassionate, self-aware, and able to support people experiencing mental health or substance use challenges in a respectful, trauma-informed manner, including in emotionally sensitive situations.
Must be able to sit for extended periods and perform repetitive motions and positions.
Must be able to operate a motorized vehicle; some lifting of up to 20–25 pounds may be required.
Successful completion of required background investigations and clearances, which may include criminal history and fingerprint-based checks, protective services registry checks, program-specific or funding-source clearances, and pre-employment drug and alcohol screenings.
Must provide valid government-issued identification, references, and verification of current and/or previous employment, and maintain required clearances throughout employment.

Nice To Haves

Understanding and experience working with Veterans.
A bachelor’s degree.
One year of experience in a similar setting.

Responsibilities

Provide shallow subsidy case management services to at least 50 low-income Veteran participants consistently throughout a two-year period.
Develop, implement, and revise 90-day and two-year housing stability plans with Veteran participants.
Monitor changes in participants’ income and assist with budgeting at least quarterly.
Deliver face-to-face services to participants.
Foster participant wellness and independence.
Engage participants and assess their individual needs, preferences, and strengths.
Assist participants in locating or maintaining permanent housing.
Make appropriate referrals to needed services.
Serve as a liaison with landlords and other community stakeholders.
Collaborate with community, government, and VA agencies providing services to participants.
Participate in multidisciplinary meetings and regular supervision.
Maintain paper files and electronic participant records in the Homeless Management Information System.
Respond to participants’ needs and requests with empathy and flexibility.
Complete SOAR training and obtain certification to submit SOAR applications to help increase household income.
Attend professional trainings and conferences as needed.
Perform other duties as assigned.
Maintain timely, professional communication and dependable attendance; follow through on responsibilities and commitments.
Work collaboratively and independently while maintaining confidentiality, professional boundaries, and respectful conduct.