Veteran Case Manager

The Road Home•Salt Lake City, UT

5d•Onsite

About The Position

The Veteran Case Manager delivers housing and stability services to Veteran households in Salt Lake County through the Supportive Services for Veteran Families (SSVF) program. The role engages Veterans experiencing homelessness—including those in shelters, transitional housing, unsafe environments, or places not meant for human habitation—as well as Veterans facing eviction. The Case Manager assesses eligibility for housing assistance and benefits, with the goal of helping households secure stable housing. The role also provides ongoing support to housed Veterans, addressing barriers and connecting them with community resources that promote long-term stability and self-sufficiency. The position involves frequent one-on-one client meetings in community and home settings and time-sensitive coordination of outreach and case management. It requires strong organization and the ability to balance multiple priorities. This is an in-person, full-time position based at the Pamela Atkinson Resource Center in Salt Lake City, Utah, reporting to the Veteran Services Manager. The schedule is Monday through Friday, 9:00 AM to 5:00 PM. The role is non-exempt and pays a starting rate of $18.90 per hour. Applicants must be authorized to work for any U.S. employer. Employment requires passing a pre-employment background check and drug screening.

Requirements

Lived, work, or volunteer experience, or a degree in a related field.
Experience working with diverse and vulnerable populations.
Must have or be willing to obtain a Case Management certification.
Ability to communicate clearly and effectively with clients, coworkers, supervisors, and community partners, verbally and in writing.
Ability to accept supervision, direction, and feedback with openness.
Basic computer skills, including use of email and spreadsheets.
Strong customer service, interpersonal, and boundary-setting skills, including professionalism, patience, empathy, and use of Trauma-Informed Care.
Strong documentation practices to maintain accurate case records, timely reporting, and compliance while managing a dynamic caseload.
Crisis-management skills to de-escalate high-stress situations and connect Veterans with emergency support when needed.
Resourcefulness navigating complex systems to secure housing, benefits, and vital services and address barriers to stability.
Ability to lift and move items up to 50 pounds, including assisting clients with moves and lifting furniture.
Ability to conduct outreach in extreme summer and winter weather and walk up to five miles per day while carrying a backpack with supplies.
Ability to sit, stand, and move for at least an hour at a time; bend, squat, kneel, twist, push, pull, use stairs or steps, and safely climb stairs, ladders, and step stools.
Must be at least 21 years old, have a valid, unexpired driver's license, and be able to drive a vehicle as needed.
Must be authorized to work for any employer in the United States.
Must pass a pre-employment background check and drug screening.

Nice To Haves

Knowledge of homeless populations and housing opportunities.
Knowledge and experience working with individuals with mental illness and substance use disorders.

Responsibilities

Conduct outreach and create individualized housing plans based on the barriers, needs, and goals of Veterans and their households.
Independently manage a caseload, track and meet ongoing eligibility requirements, prioritize tasks and daily schedules, and balance administrative and client-facing duties.
Provide direct case management services, including crisis intervention, problem solving, basic-needs assistance, help obtaining vital documents, use of agency and community resources, and connections to housing programs and resources.
Attend weekly staff meetings and other assigned meetings.
Maintain case records, case management notes, incident reports, and statistical data; participate in research and special projects as needed.
Assist with and promote community education, response, and problem solving related to homelessness.
Drive an agency vehicle to various locations, keep it clean and stocked with basic-needs items, and submit gas receipts to a supervisor promptly.
Attend mandatory agency trainings, including Trauma-Informed Care, Housing Focused, De-escalation, Suicide Prevention, and CPR.
Participate in emergency drills and environmental safety activities as required.
Follow agency security, safety, and sanitation protocols to maintain a clean and secure environment for guests and staff.
Maintain regular and reliable attendance.
Engage with and honor the backgrounds, identities, and experiences of people served, and foster belonging across diverse ethnic and cultural heritages.
Implement Housing Focused principles, risk-management strategies, low-barrier services, and trauma-informed approaches while maintaining healthy boundaries.
Perform other duties as assigned.

Benefits

Medical, dental, and vision health care plan
Health Savings Account (HSA), Flexible Spending Account (FSA), and Health Reimbursement Arrangement (HRA), including reimbursement of part of the deductible
403(b) retirement plan with employer contribution and match
Free life insurance for employees
Paid vacation, sick time, and 12 public holidays
One floating holiday per year
Free short-term and long-term disability
Employee Assistance Program
Free training and development
Tuition assistance for a wide variety of classes
Public Service Loan Forgiveness (PSLF)-qualifying agency