Part Time GPD Veteran Case Manager

Volunteers of America Colorado•Durango, CO

5d•Onsite

About The Position

The Veteran Case Manager provides eligibility assessments, intake, service coordination, and case management for homeless veterans residing in the Grant Per Diem program. The role connects participants with employment assistance, mental health and substance-use rehabilitation services, housing resources, and other support. It also develops educational and life-skills activities when service gaps exist and works with the VA to determine participant eligibility, benefits, and support services. The position is part-time, 20 hours per week, Monday through Friday, at the Durango Community Shelter in Durango, Colorado. It is a mobile role that requires driving. The employee must perform essential functions satisfactorily, with or without reasonable accommodation, and without posing a direct threat to health or safety. The position has no supervisory responsibilities.

Requirements

Bachelor’s degree or equivalent in a related area.
One year of direct experience working with vulnerable populations, including a working understanding of mental health issues and treatment modalities.
Own automobile, Colorado-mandated automobile insurance, and a good driving record.
Knowledge of Microsoft Office products and the Windows environment.
Excellent verbal and written communication skills.
Strong organization and problem-solving skills.
Ability to perform essential job functions with or without reasonable accommodation.
Ability to sit or stand at a desk for extended periods and occasionally lift or carry loads up to 30 pounds.
Ability to drive for this mobile position.

Nice To Haves

Veteran status and/or veteran experience.
Training in de-escalation techniques or conflict mediation.
CPR/AED certification.
Knowledge of, or a strong willingness to learn about, poverty, human-service government programs, VOAC services, homelessness, aging, veterans, at-risk youth, and support for vulnerable populations.
Demonstrates VOACO’s AIRS culture attributes: Accountability, Integrity, Respect, and Service.
Demonstrates VOAC’s HHS virtues: Hungry, Humble, and People Smart.
Demonstrates servant leadership, open communication, compassion, and a commitment to a nourishing, truthful, approachable, joyful, and healthy environment.

Responsibilities

Ensure veterans’ voices are incorporated into program evaluation and improvement.
Coordinate services that help homeless veterans obtain housing.
Work with the VA to determine eligibility, benefits, and support services for participants.
Develop life-skills programs, including recruiting instructors for topics such as employment, independent living, emotional coping, and navigating systems.
Create and implement relevant activities and projects, including employment groups, spending and savings plans, and health education.
Locate volunteer and community-service opportunities for participants.
Communicate program information to interested individuals and participants in a timely manner.
Serve as a community liaison for Volunteers of America and maintain cooperative community relationships.
Collect statistics and prepare reports required by funding sources.
Assist the Senior Manager with monthly billing forms to the VA and DHS when indicated; track monthly, quarterly, and annual statistics and demographics.
Attend weekly staff meetings and required in-service training, and meet periodically with the Senior Manager.
Help maintain the facility as a comfortable, orderly environment and provide direct crisis intervention services.
Conduct weekly veteran house meetings.
Give educational presentations to community groups, attend professional meetings when requested, and conduct on-site tours.
Maintain case notes and other required paperwork.
Perform job responsibilities in accordance with the Social Work Code of Ethics.
Perform other duties as assigned.