Case Manager - Part-Time

Calcasieu Parish Police Jury • Human Services, LA

1d

About The Position

This is the third of five levels in the Human Services series. The Case Manager identifies available resources for clients and tracks client progress and participation. The role assesses client needs, provides direct services as needed, ensures services adhere to policies, rules, and regulations, processes changes to client status, and refers clients to community resources and social services. The position also reviews applications, verifies eligibility, maintains case information and records, responds to inquiries, and provides guidance and information to clients using Parish services. Other duties of a similar nature or level may be assigned.

Requirements

• Associate's degree; or a high school diploma or GED and two years of clerical or case manager experience; or five years of related experience; or an equivalent combination of education and experience sufficient to perform the essential duties.
• Valid driver's license as required by state law or requirement.
• Knowledge of case management techniques; applicable federal, state, and local laws, rules, and regulations; applicable legal documents; customer service principles; recordkeeping principles; client confidentiality principles; and computers and related software applications.
• Skills in assessing cases and clients, providing customer service, reading and interpreting legal documents, applying applicable laws and regulations, preparing reports and maintaining records, conducting research, maintaining confidentiality, using computers and related software, prioritizing and assigning work, and communicating and interacting with others.

Responsibilities

• Assess client needs; research, evaluate, and recommend appropriate resources; and provide direct services to clients as needed.
• Receive and review social service applications for completeness and eligibility, transfer cases to appropriate individuals, and monitor case and client information.
• Gather and validate personal and financial information, maintain client confidentiality and compliance with applicable laws and regulations, determine program eligibility, and process changes to client status.
• Respond to inquiries from clients and Parish departments and provide referrals to clients as necessary.
• Track client progress and ensure services adhere to policies, rules, and regulations.
• Prepare, maintain, update, and compile operational and statistical data, records, reports, and files.
• Provide guidance and information to clients utilizing Parish services.
• Perform other duties of a similar nature or level.
• May prioritize and assign work to lower-level staff, monitor their performance, train staff on work methods and procedures, and develop training sessions.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: Associate degree