Housing Case Manager, Part-Time

ACTS • Dumfries, VA

9d • Onsite

About The Position

The Part-Time Sustainable Housing Case Manager provides case management services to clients receiving ACTS Housing Services and community participants who have received housing services through ACTS. The role is based in Dumfries, Virginia, and requires client contact, driving, and daily access to a personal vehicle. The position works 20 hours per week, scheduled Monday through Friday between 8:00 a.m. and 4:00 p.m.; flexibility is required to accommodate client needs. The position is non-exempt and reports to the Sustainable Housing Supervisor. There are no supervisory responsibilities.

The case manager conducts eligibility screenings, assessments, intakes, and enrollments; helps clients develop and progress on Individual Service Plans; and monitors compliance with program agreements. The role provides advocacy, education, referrals, and coordinated services to support client self-sufficiency, long-term housing, and economic stability. It also handles program funding within approved budgets and funding requirements, maintains client records and database information, participates in supervision and required training, and conducts community outreach.

The position pays $27.41 per hour, with an additional $0.50 per hour for the specified bilingual capability and an additional $0.50 per hour for each additional degree of value to ACTS. ACTS describes a compact work schedule, paid vacation and sick leave, personal time, paid lunch, birthday time off, and additional time off from December 25 through January 1. Training is provided, and employees can earn certifications including CPR, First Aid, Airborne and Bloodborne Pathogens, Domestic Violence, Sexual Assault, and NARCAN.

Requirements

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time-management skills and a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and delegate them when appropriate.
• Working knowledge of MS Word, Excel, Outlook, and Internet navigation.
• Ability to function well in a fast-paced and sometimes stressful environment.
• Valid driver’s license, acceptable driving record, current auto insurance, and daily access to a personal vehicle.
• Meet one of these education and experience criteria: bachelor’s degree in human services, behavioral sciences, or an allied field; associate degree in one of those fields plus 4 years of documented related experience; or no college degree in those fields plus 5 years of documented related experience.

Nice To Haves

• Excellent sales and customer service skills.
• CPR and First Aid certification.
• Proficiency with Microsoft Office Suite.
• Bilingual capability in English and Spanish, French, or Arabic.
• Bachelor’s degree in human services or behavioral sciences.

Responsibilities

• Conduct comprehensive initial screenings to determine program eligibility and provide assessment, intake, and enrollment as appropriate.
• Assist clients in developing Individual Service Plans, assess their progress, and regularly address barriers to self-sufficiency.
• Monitor client compliance with Program Agreements.
• Advocate for and act as a liaison for assigned caseload clients receiving ACTS Housing Services.
• Provide education and information to build client self-sufficiency in areas including family systems, housing, budgeting, employment, educational training, health, and other human services, emphasizing long-term housing and economic stability.
• Refer clients to other services as needed and collaborate with community partners to provide services.
• Execute assigned program funding within the approved budget and in compliance with funding-source requirements.
• Enter and update information in HMIS, SharePoint, and other client databases as required.
• Maintain client files in accordance with ACTS guidelines and accrediting-agency program and grant requirements.
• Participate in regular supervision with the Program Supervisor by providing updates and preparing case presentations.
• Complete 40 hours of required annual training, including CPR, First Aid, NARCAN certification, and other human-services training.
• Promote community awareness about homelessness and human services.
• Attend staff meetings, community meetings, training, and other agency-related activities as required.
• Conduct ongoing outreach to establish and foster a network of community resources and services.
• Perform other duties as required.

Benefits

• Compact work schedule that frees up the rest of the week and reduces travel costs.
• Paid vacation and sick leave.
• Personal time.
• Paid lunch.
• Birthday time off.
• Additional time off from December 25 through January 1.
• Free, award-winning training.
• Opportunity to earn CPR, First Aid, Airborne and Bloodborne Pathogens, Domestic Violence, Sexual Assault, NARCAN, and other certifications.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: Associate degree