Case Manager - Supportive Services for Veteran Families

Community Partnership of Southeast Missouri•Cape Girardeau, MO

20h

About The Position

Community Partnership of Southeast Missouri (CPSEMO) is seeking compassionate, motivated, and housing-focused professionals to serve as SSVF Case Managers. The Case Manager provides intensive, individualized case management to Veterans and their families who are experiencing or at risk of homelessness, supporting participants across CPSEMO’s 14-county rural service area as they identify solutions to housing instability and achieve safe, stable, sustainable housing. The role includes conducting participant intake and eligibility determinations; using Rapid Resolution strategies when appropriate; developing individualized housing stabilization plans; conducting housing searches and engaging landlords; coordinating supportive services; and helping participants access financial, health care, employment, legal, and other community resources. The Case Manager uses Housing First, Rapid Resolution, and Progressive Engagement approaches to provide flexible, participant-centered services while complying with 38 CFR Part 62, VA SSVF guidance, and applicable program requirements. Services are delivered through mobile case management, in-person outreach, office appointments, telephone communication, and coordinated engagement with community and VA systems. The position is primarily community-based and requires regular travel throughout CPSEMO’s 14-county rural service area. Meetings may take place in CPSEMO offices, participant homes, shelters, community locations, VA facilities, housing properties, and other appropriate settings. The Case Manager must respond flexibly to changing participant needs while maintaining professional boundaries and safety practices.

Requirements

High school diploma or equivalent.
Experience working with individuals or families experiencing homelessness, housing instability, poverty, or other significant barriers to self-sufficiency.
Strong communication, organization, and problem-solving skills.
Ability to establish trusting and professional relationships with Veterans and their families.
Ability to maintain confidentiality and exercise sound professional judgment.
Ability to work independently and function effectively as part of a team.
Ability to maintain accurate and timely documentation.
Reliable transportation and ability to travel throughout CPSEMO’s 14-county service area.
Valid driver’s license and acceptable driving record.
Ability to engage participants respectfully using strengths-based and trauma-informed approaches, maintain appropriate professional boundaries, manage multiple participants and competing priorities, and work effectively with people experiencing crisis or significant life challenges.
Proficiency with Microsoft Office, Google Workspace, HMIS, electronic databases, and standard office technology.

Nice To Haves

Associate or bachelor’s degree in social work, human services, psychology, sociology, counseling, public administration, or a related field.
Experience working with Veterans or military-connected families.
Previous experience with VA SSVF or other VA-funded programs.
Experience in homeless services, case management, housing navigation, rapid rehousing, homelessness prevention, or supportive services.
Knowledge of Housing First, Rapid Resolution, and Progressive Engagement practices.
Experience with HMIS and Coordinated Entry.
Experience working with landlords and housing providers.
Knowledge of VA benefits and community resources.
Experience coordinating legal aid or other supportive services.

Responsibilities

Conduct participant intake and assessment, determine eligibility for SSVF services, collect required verification documentation, and identify housing needs, barriers, strengths, and resources.
Use Rapid Resolution and other appropriate problem-solving or diversion strategies to address housing crises, document activities and outcomes, and help participants avoid shelter entry or reduce the length of homelessness.
Develop, monitor, and update individualized Housing Stabilization Plans with measurable housing placement and retention goals.
Conduct housing searches, identify affordable and appropriate housing, engage landlords and property managers, assist with rental applications and paperwork, advocate for participants, and support lease-up and housing transitions.
Assess and coordinate Temporary Financial Assistance in accordance with VA requirements, CPSEMO policies, Progressive Engagement principles, and required approvals; document assistance and monitor outcomes.
Help participants access and maintain VA benefits, public benefits, health care, behavioral health and substance use services, transportation, employment, child care, and other community resources.
Assess employment and income barriers and connect participants with job training, workforce development, and other resources that support financial stability.
Identify housing-related legal issues and connect participants with legal aid and other appropriate services; coordinate referrals with participant consent and document them as required.
Provide short-term follow-up after housing placement, address emerging housing stability concerns, and help participants transition to sustainable community-based supports.
Maintain accurate and timely participant records, case notes, service plans, assessments, referrals, financial assistance documentation, and HMIS entries; protect participant confidentiality and promptly correct data-quality issues.
Participate in Coordinated Entry case conferencing, case staffing, and multidisciplinary coordination with Continuums of Care, shelters, housing providers, VA personnel, and community organizations.
Provide mobile case management and community-based outreach, travel throughout the 14-county service area, and communicate with participants between in-person appointments using approved methods.